Subject: SADAD PAYMENT ISSUE
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>
Date: Wed, 19 Feb 2020 04:52:13 -0700 (MST)

Hi Team, 

Could you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, February 19, 2020 4:30:14 PM 
Subject: SADAD PAYMENT ISSUE 

Hi seeta, 

with reference to order id 6464755932 

the order is on validation cancelled and in the payment section there is no transaction ,However the customer provide bank statement with SADAD transaction id that the amount was deducted. 

please look at the attached image. 

Regards, 
Ezzaldeen