Subject: FW: [#466903] - Conversation with Gliding Carrot
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Feb 2020 09:22:13 +0000

Hi Seeta,

Can you please check the below on what happened?

From: Sachin Maheshwari <[email-masked]>
Sent: Wednesday, February 19, 2020 8:57 AM
To: Babyshop <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Aravinth Muthukumar <[email-masked]>; Mustehsan Siddiqui <[email-masked]>
Subject: RE: [#466903] - Conversation with Gliding Carrot

Hi @Jessie Caparas<mailto:[email-masked]> ,

Seems like team has not understood the Escalation matrix, this order is assigned to a CP Store & status yet is Ready To Ship, so -

  1.  First follow up should be with warehouse team.
  2.  In CP Stores, responsibility of managing C&C is with CP team, so escalation also be with CP Team.
  3.  In first email itself – SPOC, Escalation 1 & Escalation 2 – all three has been marked?

Regards
Sachin
04-5175412

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 7:09 PM
To: Mohammed Yasser <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Santosh Singh <[email-masked]<mailto:[email-masked]>>; Soni Kumar <[email-masked]<mailto:[email-masked]>>; Aravinth Muthukumar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#466903] - Conversation with Gliding Carrot

External email sender, please take precaution.
Please take a look at ticket #466903<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/466903> raised by Gliding Carrot ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement – Late shipping  C&C
Order ID – 9770043937
Tracking ID : 977004393710010001
Store ID :Babyshop21007
Assistance Required – Need urgent shipping  C&C

Issue Description: Order was placed on: Feb 12, 2020 ,However. the consignments in hybris showing that this order still ready to shipped

@store team kindly confirm us whether this order has been shipped to the store or not

Customer is complain about the delay of his/her order

Regards,
Ammar Ali

466903:1125156
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