Subject: RE: Livesalesman Tickets
From: Mohammad Shababe Quamar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 19 Feb 2020 07:47:37 +0000

Hi Seeta,

Please find the attached backlogs tickets of LMS.

L2 GROUP:
Date
Count of Ticket
2019
15
Sep
1
Nov
1
Dec
13
2020
233
Jan
51
Feb
182
Grand Total
248

LIVESALESMAN GROUP:
Date
Count of Ticket
2019
2
Dec
2
2020
1270
Jan
41
Feb
1229
Grand Total
1272

Thanks,
Shababe Quamar

From: Mohammad Shababe Quamar
Sent: Monday, February 17, 2020 1:00 PM
To: Seeta Seeta <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Saurabh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mohd Imran <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Livesalesman Tickets

Hi Team,

Please see the below backlogs tickets of LMS, let us know which tickets are not responded to by Internal teams.

L2 GROUP:
Date
Count of Ticket ID
2019
18
Nov
1
Dec
17
2020
215
Jan
69
Feb
146
Grand Total
233

LIVESALESMAN GROUP:
Date
Count of Ticket ID
2019
3
Dec
3
2020
1074
Jan
52
Feb
1022
Grand Total
1077

Thanks,
Shababe Quamar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 3:11 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

L2 GROUP:

LIVESALESMAN GROUP:

Please check which cases you need help with.

@Mohammad Shababe Quamar<mailto:[email-masked]> please cross check the back logs as well.

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 13, 2020 4:27 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets

Hi Seeta,

If the concerned teams are not responding in over 48 hours, we should be informed for us to check further.

Here are the back logs for the L2 team:
Row Labels
Count of Ticket ID
2019
17
Oct
1
Nov
1
Dec
15
2020
234
Jan
88
Feb
146
Grand Total
251

This is for the Livesalesman folder:
Row Labels
Count of Ticket ID
2019
4
Dec
4
2020
1021
Jan
88
Feb
933
Grand Total
1025

We only have a few cases left so do let us know what we can do to help you resolve these cases.

Thanks,
Shababe Quamar

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 11, 2020 9:18 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Seeta,

If the concerned teams are not responding in over 48 hours, we should be informed for us to check further.

Here are the back logs for the L2 team:

This is for the Livesalesman folder:

We only have a few cases left so do let us know what we can do to help you resolve these cases.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 5:00 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ali inayat <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saurabh <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Livesalesman Tickets

External email sender, please take precaution.
Hi Jessie,

Thank you for your email.

For 2019 backlogs tickets we are still waiting for concerned teams to revert and everyday we are doing the follow ups as well.

In Jan backlogs most of the case has been highlighted to concern teams and we are working to close them as soon as possible.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "jessie caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Saurabh" <[email-masked]<mailto:[email-masked]>>, "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Mohmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 12:11:53 PM
Subject: RE: Livesalesman Tickets

Hi Team,

Check the below ticket count for both groups:

Livesalesman:

Livesalesman L2:

Are the back logs due to no replies? Why do we still have this much of back logs for 2019 and January 2020?

Let us know if any help is needed.

From: Jessie Caparas
Sent: Tuesday, February 4, 2020 12:17 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

Keep us posted if we still don't get any reply for the back logs tickets.

For January back logs, let us know if any escalation is not getting replied after 48 hours.

From: Jessie Caparas
Sent: Monday, February 3, 2020 4:40 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

The back logs left for 2019 are pending replies from the internal team.

Keep us posted if we still don't get any reply.

Any ticket with no reply after 48 hours should be raised to us.

https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks%2Fedit%23gid%3D0&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C0f5f629f7f8b49d8693208d7b2d0eb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637174482684383477&sdata=YrnndVMokLouFbT8oBQgwD0VWmsgTzk%2BwbO959gIpiM%3D&reserved=0>

From: Jessie Caparas
Sent: Sunday, February 2, 2020 1:38 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

Let's also ensure that we focus on the January back logs.

Any ticket with no reply after 48 hours should be raised to us.

https://docs.google.com/spreadsheets/d/1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks/edit#gid=0<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1JmyBgey9p5Zjm6f6WmpHwqiObOqzANbqZmnPcrsoaks%2Fedit%23gid%3D0&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C0f5f629f7f8b49d8693208d7b2d0eb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637174482684383477&sdata=YrnndVMokLouFbT8oBQgwD0VWmsgTzk%2BwbO959gIpiM%3D&reserved=0>

@Escalations Dxbteam<mailto:[email-masked]> let's keep an eye on this sheet from tomorrow onward.

From: Jessie Caparas
Sent: Saturday, February 1, 2020 12:24 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

We still see 2019 unresolved tickets.

Can you let us know if we are still not getting replies for these tickets?

We have a few left.

From: Jessie Caparas
Sent: Thursday, January 30, 2020 3:07 PM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Livesalesman Tickets
Importance: High

Hi Team,

I have provided remarks on a separate email with resolution on a few tickets.

The month is ending so also make sure we don't disregard the January tickets. With the month ending we have over a thousand tickets to resolve.

From: Jessie Caparas
Sent: Sunday, January 26, 2020 9:49 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Cc: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Livesalesman Tickets
Importance: High

Hi Team,

2019 tickets are still not resolved.

Let us know what help is needed. We have to end this month without any 2019 tickets unresolved.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7C0f5f629f7f8b49d8693208d7b2d0eb35%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637174482684393470&sdata=BTis31ZwBqbAy5Ogokk8zQinTU9Q%2FdmGyAGDbgvC3Pc%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com