Subject: RE: Order Delay - 6463635532
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>
Date: Wed, 19 Feb 2020 05:11:30 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please raise that on Jira to update with the same

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 19, 2020 4:58 AM
To: Sagaya Suresh Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Ali <[email-masked]>
Subject: Re: Order Delay - 6463635532

External email sender, please take precaution.
Dear Sagaya,

The consignment is still showing "ready to ship", status did not change to NDR. Kindly advise.

Regards,
Apoorv

________________________________
From: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 12:44:25 PM
Subject: RE: Order Delay - 6463635532

Dear Team – Order contains of 2 carton box due to no response from Customer End. Shipment Handover to Return team to do return process.

ORDER
FORWARD
RMA
PIECES
RETURN AWB
PACKAGES
RTN RCVD DATE
PALLET NUB
RTN TYPEN
REMARKS
6463635532
290074526057
#N/A
1/1
311045783342
1
17-Feb-20
5
RTO

Regards
Sagaya Suresh
+966 565165997
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 3:52 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 6463635532

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6463635532

Order has a total of 11 items. 1 item was handed over to SMSA and is already delivered. The remaining 10 items are still showing ready to ship, kindly confirm the tracking number under which they have been shipped. If they are not shipped please ship them out on priority and share with us the tracking number.

Order was placed on Feb 2, 2020 and still not delivered. Customer is chasing for their order. Please assist in closing this case on priority, we are not receiving any response in this case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 5:39:24 PM
Subject: Late shipping /6463635532

Please take a look at ticket #453788 raised by yahya6 ([email-masked]<mailto:[email-masked]>).

Hi Team,

Problem Statement – Late shipping
Order ID – 6463635532
Tracking ID : Ready to be shipped
Assistance Required – Need urgent shipping

Order was placed on: Feb 2, 2020 ,However.  only one item of this order is shipped and the rest items  of this order has not shipped yet, Please ship it ASAP.

Regards,
Ammar Ali

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