Subject: FW: Customer Complaint concern.
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 19 Feb 2020 05:05:11 +0000

Dears,

Please check below

From: Midhun Madhu <[email-masked]>
Sent: Wednesday, February 19, 2020 8:49 AM
To: Jessie Caparas <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: Customer Complaint concern.

Hi @Jessie Caparas<mailto:[email-masked]> / @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>,
Good Morning

Please find attached customer complaints (467930 & 467336), this mail directly gone to Kuwait retail team instead of Kuwait Ecom operations team.
Kindly instruct our team to send all E-com related customer complaints to mine email,@Midhun Madhu<mailto:[email-masked]>

Also please guide team to do the follow ups /  make the reply’s on existing mail communications by keeping the mail history.
Example : complaint no 435904, some communications was already going on with one mail and suddenly some one has created a new mail with same complaint ID which will make confusion and time wastage for the resolutions.

Your cooperation in this regard will be highly appreciated.

Midhun R Madhu
[A picture containing clipart  Description automatically generated]+965 2228 9509 Ext : 2323
+965 97232105
[A picture containing clipart  Description automatically generated][email-masked]<mailto:[email-masked]>
[A picture containing clipart  Description automatically generated]www.centrepointstores.com<http://www.centrepointstores.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: [#467336] - Attn:Midhun تم تأكيد طلبك للاستلام من المتجر
From: Prasanth GilbertD'cruz <[email-masked]>
To: Midhun Madhu <[email-masked]>
Cc: Tanveer Mohd <[email-masked]>, "Noufal Puthiyakath" <[email-masked]>
Date: Tue, 18 Feb 2020 13:12:29 +0000

Hi Mr. Midhun

Please do the needful and solve the issue

Issue Description: The order was placed Feb 12, 2020 but till now according to hybris the order has not been shipped from the warehouse. Please arrange the shipment asap and delivery on priority basis

Please take a look at ticket #467336<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/467336>

Problem Statement: Late Shipment

​

Order Date : Feb 12, 2020
Order ID: 8370057609
Tracking ID: 837005760930999991

Thanks & Regards,

Prasanth Gilbert

Inventory Controller

<https://www.linkedin.com/company/landmark-group><https://www.facebook.com/LandmarkArabia>BabyShop - Landmark Group
T:  +965 22909909 Ext. 1214

M: +965 97276413
F:  +965 22909910
E: [email-masked]<mailto:[email-masked]>

From: Tanveer Mohd <[email-masked]>
Sent: Tuesday, February 18, 2020 3:58 PM
To: Prasanth GilbertD'cruz <[email-masked]>
Subject: Fwd: [#467336] - Re: تم تأكيد طلبك للاستلام من المتجر

Prasanth

Take this up the warehouse team

Regards

Tanveer

Get Outlook for iOS<https://aka.ms/o0ukef>

  _____

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 18, 2020 3:36:32 PM
To: Prasanth GilbertD'cruz <[email-masked]<mailto:[email-masked]>>; Rajendran Vardaraj <[email-masked]<mailto:[email-masked]>>
Cc: Tanveer Mohd <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#467336] - Re: تم تأكيد طلبك للاستلام من المتجر

External email sender, please take precaution.

Please take a look at ticket #467336<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/467336>

Problem Statement: Late Shipment

​

Order Date : Feb 12, 2020
Order ID: 8370057609
Tracking ID: 837005760930999991

Assistance Required: Need Urgent Shipment & Quick Delivery

Issue Description: The order was placed Feb 12, 2020 but till now according to hybris the order has not been shipped from the warehouse. Please arrange the shipment asap and delivery on priority basis.

​

Thanks for your assistance.

Regards,

Abhishek Sisodia

   On Mon, 17 Feb at 11:16 PM , andrew zarif <[email-masked]<mailto:[email-masked]>> wrote:

   Good evening dear,

   I don’t received any email to come receive my order

   Please call informed me.

   Thanks

   On Wed, Feb 12, 2020 at 8:48 PM Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

رقم طلبك هو 8370057609 | اضغط هنا<https://www.babyshopstores.com/kw/ar/my-account/order/8370057609?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_confirmation_KW_ar> للاطلاع في المتصفح

<https://www.babyshopstores.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

حمّل تطبيقاتنا الآن

<https://itunes.apple.com/kw/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

ايفون<https://itunes.apple.com/kw/app/id1161312755?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

اندرويد<https://play.google.com/store/apps/details?id=com.landmarkgroup.babyshopstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

ملابس<https://www.babyshopstores.com/kw/ar/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar> معدات الأطفال<https://www.babyshopstores.com/kw/ar/department/babygear?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar> الحضانة والتغذية<https://www.babyshopstores.com/kw/ar/department/nurseryandfeeding?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar> الألعاب<https://www.babyshopstores.com/kw/ar/department/toys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar> اثنين الأمهات<https://www.babyshopstores.com/kw/ar/mommys-monday?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

.تم استلام طلبك بنجاح

مرحبًا اندرو ظريف، شكرًا للتسوق معنا
لمرجعيتك رقم طلبك هو 8370057609<https://www.babyshopstores.com/kw/ar/my-account/order/8370057609?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_confirmation_KW_ar>.

:إليك ما سيحدث بعد ذلك

.ستتلقى رسالة بريد إلكتروني ورسالة نصية عندما يكون طلبك جاهزًا للاستلام

1

توجه إلى نقطة الاستلام التي اخترتها مع نسخة من بريد التأكيد الإلكتروني أو الرسالة النصية وبطاقة هويتك أو جواز السفر.

2

طريقة الدفع
 <https://i1.lmsin.net/website_images/kw/checkout/logo-knet.png>

:استلم مشترياتك من

سنتربوينت, شارع سالم المبارك

:العنوان

شارع سالم المبارك, 101, السالمية, حولي, الكويت
رقم الهاتف: 965-9727-7365

:ساعات العمل

السبت - الأربعاء (10:00 صباحًا - 10:30 مساءً) / الخميس - الجمعة (10:00 صباحًا - 11:00 مساءً)

تعرّف على الاتجاهات<https://www.google.com/maps/dir/Current+Location/%D8%B4%D8%A7%D8%B1%D8%B9%20%D8%B3%D8%A7%D9%84%D9%85%20%D8%A7%D9%84%D9%85%D8%A8%D8%A7%D8%B1%D9%83,%20101,%20%D8%AD%D9%88%D9%84%D9%8A,%20%D8%A8%D9%8A%D8%A7%D9%86,%20%D8%A7%D9%84%D8%B3%D8%A7%D9%84%D9%85%D9%8A%D8%A9,%20%D8%A7%D9%84%D9%83%D9%88%D9%8A%D8%AA?utm_source=hybris&utm_medium=email&utm_campaign=cnc_order_confirmation_KW_ar>

 <https://i1.lmsin.net/website_images/ae/icons/ic-click-and-collect.png>

تفاصيل الطلب

السعر الكلي

الوصف

المنتج

49.2  د.ك.‎‎
17.18  د.ك.‎‎

محل الاطفال
These products qualify for our buy 1 get 2 offer.
كميات متعدّدة

 <https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/160528244-160528244-J18BS140518_01-150.jpg>

 <https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/160528246-160528246-J18BS140518_01-150.jpg>

 <https://8e676dcebf3309ae7e1b-f801ca07733addcf236da446f6ef5b12.lmsin.net/MA017RA19PINKC-SHADE-MA017RA19-BSWIN19210519_01-150.jpg>

+ 9 more

محل الاطفال
These products qualify for our buy 1 get 2 offer.
كميات متعدّدة

49.2  د.ك.‎‎
17.18  د.ك.‎‎

17.18  د.ك.‎‎

:المجموع الفرعي:

- 33.74  د.ك.‎‎

التوفير:

15.46  د.ك.‎‎

:المجموع الإجمالي

ستحصل على 15 شكرنز عند إتمام طلبك

هل تحتاج إلى مساعدة؟ ابقِ على اتصال

تابعنا على مواقع التواصل الاجتماعي

<https://www.facebook.com/BabyshopArabia>

راسلنا الآن، وسوف يصلك الرد في أسرع وقت ممكن

<mailto:[email-masked]?Body=Contacted>

اتصل بنا على (18-00-871).
على مدار أيام الاسبوع، 24 ساعة طوال اليوم

 <https://i1.lmsin.net/website_images/ae/emails/icons/call.png>

@babyshoparabia غرّد لنا بصفحتنا على تويتر

<https://twitter.com/babyshoparabia>

© 2017 ريتيل وارلد ليمتد

سياسة الخصوصية<https://www.babyshopstores.com/kw/ar/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>  | الشروط والأحكام<https://www.babyshopstores.com/kw/ar/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dcnc_order_confirmation_KW_ar>

467336:1125156