Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 02:52:28 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           06:26 AM, 19th Feb                     User                    I had ordered high chair yesterday which was delivered but is torn and has marks           06:27 AM, 19th Feb                     User                    I want to replace it           06:27 AM, 19th Feb                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           06:28 AM, 19th Feb                     User                             06:30 AM, 19th Feb                   Fauzan                   can you please share the order number and photos of the item           06:30 AM, 19th Feb                     User                             06:31 AM, 19th Feb                     User                    Both shared           06:31 AM, 19th Feb                   Fauzan                   can you please share the photo of the item more clearly           06:33 AM, 19th Feb                     User                    I’ve already shared it           06:36 AM, 19th Feb                     User                    Please zoom and check           06:36 AM, 19th Feb                     User                    I need it replaced           06:36 AM, 19th Feb                     User                    As this was a gift           06:36 AM, 19th Feb                     User                    I’m so embarrassed           06:36 AM, 19th Feb                   Fauzan                   as we can see that you have already created a return request for the item. Our courier parnter will arrange a collection for the item and then we will refund to your account           06:36 AM, 19th Feb                   Fauzan                   we are really sorry for the inconvenience            06:37 AM, 19th Feb                     User                    I don’t want refund           06:37 AM, 19th Feb                     User                    I want the same thing           06:37 AM, 19th Feb                   Fauzan                   In the meantime, an exchange is not available for babyshop products You can only return online purchases           06:38 AM, 19th Feb                     User                    It’s a gift           06:38 AM, 19th Feb                     User                    What do I do now ?           06:38 AM, 19th Feb                     User                    Please arrange to send the same thing through the courier who will pick it up           06:38 AM, 19th Feb                   Fauzan                   we are really sorry for the inconvenience  we request you to please place a new order and we make sure that this will not happen again           06:39 AM, 19th Feb                     User                    Very disappointed           06:39 AM, 19th Feb                     User                    What will your sorry do ?           06:39 AM, 19th Feb                     User                    It was a gift           06:40 AM, 19th Feb                   Fauzan                   we are sorry we can not replace the item, you can return the item and place a new order           06:41 AM, 19th Feb                     User                    What did you help me ??           06:41 AM, 19th Feb                     User                    I did everything myself           06:42 AM, 19th Feb                     User                    when will I get my refund           06:42 AM, 19th Feb                   Fauzan                   it may take 2 to 15 days after collecting the item as per your bank norms           06:45 AM, 19th Feb                   Fauzan                   Is there anything else I can help you with?            06:47 AM, 19th Feb                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           06:49 AM, 19th Feb                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:52 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/469542