Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 19 Feb 2020 02:34:47 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           06:23 AM, 19th Feb                   Bot                   Hi again!           06:23 AM, 19th Feb                     User                    I would like to cancel my order 9770606737           06:23 AM, 19th Feb                     User                    I have paid for it already           06:23 AM, 19th Feb                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           06:25 AM, 19th Feb                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           06:25 AM, 19th Feb                     User                    Ok           06:25 AM, 19th Feb                   Fauzan                   can you please confirm that you have cancel the order           06:26 AM, 19th Feb                     User                    how do I do that ?           06:26 AM, 19th Feb                   Fauzan                   sorry for the mistake           06:27 AM, 19th Feb                   Fauzan                   please allow some moment to cancel your order           06:27 AM, 19th Feb                     User                    Ok           06:28 AM, 19th Feb                   Fauzan                   Thank you for holding up            06:29 AM, 19th Feb                     User                    how will I get the refund ?           06:29 AM, 19th Feb                     User                    Straight in my bank account ?           06:29 AM, 19th Feb                     User                    ?           06:29 AM, 19th Feb                   Fauzan                   your cancellation request in progress and the amount will be reversed to the same account           06:30 AM, 19th Feb                     User                    Alright           06:30 AM, 19th Feb                     User                    thank you           06:30 AM, 19th Feb                   Fauzan                   Is there anything else I can help you with?            06:30 AM, 19th Feb                     User                    How long will the money take to reflect in the bank account ?           06:31 AM, 19th Feb                   Fauzan                   it may take 2 to 15 working days as per your bank norms.           06:32 AM, 19th Feb                     User                    Ok           06:32 AM, 19th Feb                   Fauzan                   Is there anything else I can help you with?            06:33 AM, 19th Feb                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           06:34 AM, 19th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/469539