Subject: Re: Order Delay - 6463635532
From: Apoorv Joshi <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>
Date: Tue, 18 Feb 2020 17:57:36 -0700 (MST)

Dear Sagaya, 

The consignment is still showing "ready to ship", status did not change to NDR. Kindly advise. 

Regards, 
Apoorv 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ammar Ali" <[email-masked]> 
Sent: Tuesday, February 18, 2020 12:44:25 PM 
Subject: RE: Order Delay - 6463635532 

Dear Team – Order contains of 2 carton box due to no response from Customer End. Shipment Handover to Return team to do return process. 

ORDER 	

FORWARD 	

RMA 	

PIECES 	

RETURN AWB 	

PACKAGES 	

RTN RCVD DATE 	

PALLET NUB 	

RTN TYPEN 	

REMARKS 

6463635532 	

290074526057 	

#N/A 	

1/1 	

311045783342 	

1 	

17-Feb-20 	

5 	

RTO 	

Regards 

Sagaya Suresh 

+966 565165997 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, February 18, 2020 3:52 AM 
To: Sagaya Suresh Kumar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Ali <[email-masked]> 
Subject: Order Delay - 6463635532 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 6463635532 

Order has a total of 11 items. 1 item was handed over to SMSA and is already delivered. The remaining 10 items are still showing ready to ship, kindly confirm the tracking number under which they have been shipped. If they are not shipped please ship them out on priority and share with us the tracking number. 

Order was placed on Feb 2, 2020 and still not delivered. Customer is chasing for their order. Please assist in closing this case on priority, we are not receiving any response in this case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ammar Ali" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 17, 2020 5:39:24 PM 
Subject: Late shipping /6463635532 

Please take a look at ticket #453788 raised by yahya6 ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi Team, 

Problem Statement – Late shipping 

Order ID – 6463635532 

Tracking ID : Ready to be shipped 

Assistance Required – Need urgent shipping 

Order was placed on: Feb 2, 2020 ,However. only one item of this order is shipped and the rest items of this order has not shipped yet, Please ship it ASAP. 

Regards, 

Ammar Ali 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com