Subject: Re: Late collection and refund issue / 6462994363
From: Shakeeb Arsalan <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 18 Feb 2020 10:36:52 -0700 (MST)

Hi Rehan, 

Needful has been done, New RMA has been created and we have chosen the mood of the refund transfer to bank account. 
Send message to the courier partner to expedite the collection. 

From: "Rehan Khan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, 18 February, 2020 17:29:28 
Subject: Late collection and refund issue / 6462994363 

Hi Team, 

Now customer wants to return his both item via online so we escalated courier team many times but did not receive any response. 
so please do the needful. 

Your Friends 
The Support Team 

From: "Rehan Khan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 15 February, 2020 12:55:09 
Subject: Late collection and refund issue / 6462994363 

Hi Team, 

Customer received wrong item and in another item he has sizing issue, so we raise a return request on her behalf and also escalate courier team twice. 
But no action has been taken. 

Customer has placed his order by cash on delivery so amount will be refund in his MyCredit. 
But customer is saying that he wants his money as a cash form not in his MyCredit. 

So please do the needful as soon as possible. 

Order number - 6462994363 
Ticket number - 429981 

Regards 
Rehan