Subject: Agent Productivity Report - 17th Feb 2020
From: Seeta Seeta <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, jessie caparas <[email-masked]>, Mohmoud Elsayed <[email-masked]>, malik ismail <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 18 Feb 2020 07:30:59 -0700 (MST)

Hi Imran, 

Please find the attached report of agent productivity for emails and chats. 

There are a few things which I would like to highlight: 

- Ahmed Daher and Mhd Obiedo both of them were working on backlogs tickets and the details of those cases have already been shared with your team. 

- As Abdel Moniem is working on the night shift, On 16 Feb he was handling the chats using Musaab's account because in his chat account the Group was not set at that time. Today itself I have set the group for Abdel Moniem and Musaab was on week off on 16th. 

- For Musaab's productivity, the report is only for 2 hours as the rest of the case get counted on the next day. 

Thanks & Regards, 
Seeta Kunwar