Subject: RE: Missing item//6461689094
From: Ksaconloc Returns <[email-masked]>
To: Seeta Seeta <[email-masked]>, Ksaconloc Ops <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sree Adhikessavan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ahmad Daher <[email-masked]>, ali inayat <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Date: Tue, 18 Feb 2020 12:11:27 +0000

Dear Forward Team,
Please check and advise how many items was dispatched for this, Kindly assist.

Regards
Conloc Returns
6634317854
Extn-4647

From: Seeta Seeta <[email-masked]>
Sent: Monday, February 17, 2020 8:07 PM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sree Adhikessavan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ahmad Daher <[email-masked]>; ali inayat <[email-masked]>
Subject: Re: Missing item//6461689094

External email sender, please take precaution.
Hi Team,

Still waiting for your update

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 6:42:21 PM
Subject: Missing item//6461689094

Hi Team,

With the reference to order number:6461689094, the customer placed the order for 15 Items and as per the hybris the order was shipped in 2 consignments under tracking number 45065865364/45065826271.

Now the customer is claiming that out of 15 he didn't receive 3 items. The total cost of the items is SAR 149.

Missing items are:

1- 160457426 - - Rimmel London Waterproof Kohl Kajal
2- 156987661 - - Bourjois Twist Up The Volume Mascara
3- 162024612 - - Koko Noko Cut and Sew Jacket with Long Sleeves and Zip Detail

So could you please assist us in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ahmad Daher" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 3:24:34 PM
Subject: Missing item

Dear Team

Customer claims that there is missing item, kindly check the below  details
Regards
Ahmad

ticket #432053

Problem Statement:  Missing item
Order Date : Jan 18, 2020
Order ID: 6461689094
Tracking ID: 45065826271 & 45065865364

Assistance Required: Need Urgent Assistance
Issue Description: Customer claims that he has recived his order with 3 missing items , which is mentioned below , kindly confirm us if the items have been shipped or not ,  Under the consignment details we can see that all items have been Delivered from our side.

1- 160457426 - - Rimmel London Waterproof Kohl Kajal
2- 156987661 - - Bourjois Twist Up The Volume Mascara
3- 162024612 - - Koko Noko Cut and Sew Jacket with Long Sleeves and Zip Detail

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