Subject: RE: Call Request
From: Mohd Imran <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Amani Khraisat <[email-masked]>, ccbackoffice <[email-masked]>, ccwebteam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Cc: Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Tue, 18 Feb 2020 08:04:59 +0000

Please go ahead with voucher.

From: Saeed Khawaldeh <[email-masked]>
Sent: Monday, February 17, 2020 8:52 PM
To: Mohd Imran <[email-masked]>; Ali Mkhaimer <[email-masked]>; Rawan Barghouth <[email-masked]>; Amani Khraisat <[email-masked]>; ccbackoffice <[email-masked]>; ccwebteam <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: RE: Call Request

External email sender, please take precaution.
Dear Mohd,

We have tried to do so but she was threatening to post the pictures of the items received on social media.

She is insisting to get a voucher of 50 AED.

Kindly advise.

Best Regards,

Saeed Al Khawaldeh
Senior Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962799 741588
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Monday, February 17, 2020 7:53 AM
To: Saeed Khawaldeh; Ali Mkhaimer; Rawan Barghouth; Amani Khraisat; ccbackoffice; ccwebteam
Cc: Escalations Dxbteam; Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Abhishek Bargaonkar
Subject: RE: Call Request

Try to pacify her by AED 30 Voucher.

From: Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 9:54 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Amani Khraisat <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; ccwebteam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Request

External email sender, please take precaution.
Dear Mohd,

Kindly note that we have contacted the customer, and she informed us that she has returned the item, and she requested for a compensation voucher of AED 50.

Please advise on this if we can initiate the requested voucher.

Kind Regards,

Saeed Al Khawaldeh
Senior Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962799 741588
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Mohd Imran [mailto:[email-masked]]
Sent: Sunday, February 16, 2020 4:51 PM
To: Ali Mkhaimer; Rawan Barghouth; Amani Khraisat; ccbackoffice; ccwebteam
Cc: Escalations Dxbteam; Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Abhishek Bargaonkar
Subject: FW: Call Request

Hi Team,

Please do the needful.

Regards
Imra

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 6:36 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: Call Request

External email sender, please take precaution.
Hi Team,

Kindly arrange a call for the below case as per customer's request:

Customer Name: Sumaira Ahmed
Customer's contact number: 508752169

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 13:00:40
Subject: Re: Callback to be arranged for the customer

Hi Team,

With reference to order number 9768515829, customer received this item 161437064 - - Minnie Mouse Printed Neck Pillow with Zip Closure with cockroach inside the packaging.

Pictures attached for your reference shared by the customer.

Customer is asking for a callback. Kindly arrange a callback for the customer.

Customer Name: Sumaira Ahmed

Customer's contact number: 508752169

Thank and Regards,
Abhishek Borgaonkar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 15, 2020 9:00:16 PM
Subject: Callback to be arranged for the customer

Hi Team,

With reference to order number 9768515829, customer received this item 161437064 - - Minnie Mouse Printed Neck Pillow with Zip Closure with cockroach inside the packaging.

Pictures attached for your reference shared by the customer.

Customer is asking for a callback. Kindly arrange a callback for the customer.

Customer Name: Sumaira Ahmed

Customer's contact number: 508752169

Thank and Regards,
Abhishek Borgaonkar

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com