Subject: Need approval for refund #9762293072
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 18 Feb 2020 00:31:07 -0700 (MST)

Hi Sachin, 

With reference to order# 9762293072 
Order Date: 26-Nov-2019 
Tracking ID: 45488755605 
Return Tracking ID: 45492900294 
RMA: 42659085 

Customer has received a wrong order. However customer has returned the order under RMA:42659085 . But the refund still not processed from the conloc team. As they update us that the have received a different items. so we have informed the colonc that the customer has received a complete wrong order and that why he has returned the order. but they update us to get approval to process the RMA. 
The total value of the order is: AED 318.45 

Can you please help us and give the approval for refund. 

Regards, 
Fauzan