Subject: RE: Late Shipping // 6464591765
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Anwar Abdullah <[email-masked]>, Qazi Mohammed <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>, Jishan Sahib <[email-masked]>
Cc: M Ataullah <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 18 Feb 2020 07:27:49 +0000

@LMG OMS<mailto:[email-masked]> @Sankar T<mailto:[email-masked]> @Jishan Sahib<mailto:[email-masked]> there is a status mismatch.

In Sahla, order is showing READY FOR PICK UP and in HYBRIS it is showing READY TO SHIPPED

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, February 17, 2020 7:58 PM
To: Anwar Abdullah <[email-masked]>; Qazi Mohammed <[email-masked]>
Cc: M Ataullah <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping // 6464591765

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 February, 2020 14:57:06
Subject: Late Shipping // 6464591765

Hi Team,

Problem Statement: Late Shipping

Order Date: 08-Feb-2020

Order ID: 6464591765
Tracking ID: 646459176522999991
Store: Lifestyle21043
Assistance Required: Need Urgent Delivery

Issue Description: The customer placed the order on ​08-Feb-2020, and till now the customer not received the order. As per the hybrid, the order status is ready to be shipped.

The WH already has confirmed the order has been the below-said order already handed over to store Cpr5- on 9-Feb-20 and was escalated twice to the store but till now no response,

Regards,
Syed Ataullah

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