Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, aessam <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 18 Feb 2020 07:05:59 +0000

@aessam<mailto:[email-masked]> @Mohd. Jamal Akhtar<mailto:[email-masked]>

Please check the below and advise why the team is still unable to deliver the below shipments?!

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 17, 2020 11:58 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>; aessam <[email-masked]>
Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Shipa mentioned they will arrange a delivery as requested however, since Feb 1, 2020 no attempt has been made on the following: S000482060673, S000484683695 and S000483787039

Please advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>
Sent: Monday, February 17, 2020 9:05:01 PM
Subject: Re: Delivery Delay - 6462859210, 6462927325 and 6462920790

Hi Team,

Below mentioned orders haven't been delivered yet.

Kindly look into this as customer is emailing us daily for an update.

Thank you for your Help!

Regards,
Abhishek Borgaonkar

________________________________
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, [email-masked]
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "abhishek bargaonkar" <[email-masked]>
Sent: Sunday, February 16, 2020 10:11:01 PM
Subject: RE: Delivery Delay - 6462859210, 6462927325 and 6462920790

Dear Team,

Well noted, we'll do our best to arrange it as requested.

Best Regards,

Mohammad Al-Majali
Customer Care
[Image removed by sender.]<https://www.shipa.com>
M: 800 SHIPA
www.shipa.com<https://www.shipa.com>

________________________________
From: CST000000006 Shipa Customer Customer <[email-masked]>
Sent: 16/2/2020 6:39 PM GMT+04:00
To: [email-masked]; [email-masked]
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]
Subject: Delivery Delay - 6462859210, 6462927325 and 6462920790
Hi Team,

AWB: S000482060673, S000484683695 and S000483787039

Kindly advise on the mentioned AWB's as to why the following packages have not been delivered yet. Please find updated contact numbers below for this customer and arrange a delivery with the customer on priority.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>
Sent: Sunday, 16 February, 2020 16:10:15
Subject: Late Delivery(6462859210, 6462927325 and 6462920790)

Hi Team,

Problem Statement:  Late Delivery

Order Date : Jan 27, 2020

Order ID: 6462859210, 6462927325 and 6462920790

Tracking ID: S000482060673, S000484683695 and S000483787039

Assistance Required: Need Urgent Delivery and Customer can be contacted on these numbers 0507456152 and 0502179453.

Issue Description: The order was shipped from our side on Jan 28. 2020. However, till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis.

We have escalated it thrice to the Shipa team and also provided the the customer's alternate number twice still these orders have been not delivered

Regards,
Abhishek Borgaonkar

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