Subject: RE: Collection Delay - 9768904350
From: Shahazad Kallittavalappil <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, ALL DXB DOM - Banks e-Commerce <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Tanveer Sawant <[email-masked]>
Date: Tue, 18 Feb 2020 06:30:45 +0000

Hi,

We tried many times for the below collection . but customer was not available at the location . Anyhow we will try again today.

Collection Reference B18AD18

Regards,
SHIRIN SUSEELAN
Bank Dept|
aramex International LLC

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From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, February 18, 2020 4:35 AM
To: ALL DXB DOM - Banks e-Commerce <[email-masked]>; Tanveer Sawant <[email-masked]>; Shahazad Kallittavalappil <[email-masked]>
Cc: Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; escalations dxbteam <[email-masked]>
Subject: Collection Delay - 9768904350

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Hi Team,

AWB: 45493880471
Collection Ref. : B09FA78

Kindly advise the reason why this is not collected since Feb 9, 2020. Please arrange for a collection with the customer on priority and collect this by the end of business day today.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 6:57:04 PM
Subject: Late collection / 9768904350

Hi Team,

Customer has raised his return request on Feb 9, 2020 but still courier partner did not collect his item yet.
We escalated to courier team but still they did no collect the item.

Customer also claim that courier team declined to pick up the item due to lack of space on transport.

Please do the needful.

Order number - 9768904350
Ticket number - 458959

We are looking forward to hearing from you.

Regards
Rehan