Subject: RE: BABYSHOP item not working.
From: Malik Ismail <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Bswh Rydecom <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Dilip Singh <[email-masked]>, Alvin Cruz <[email-masked]>, Salik Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Sujeewa Hurbert <[email-masked]>
Date: Tue, 18 Feb 2020 06:21:41 +0000

Hi Sachin,

Customer name : Om Abdulmalek Alzhrany
Contact no. 0599699091
Add: Riyadh - Al Hazm - Dirab sub- Road - Behind romantic House Restaurant.

Regards,
Malik Ismail
From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, February 18, 2020 10:12 AM
To: Sagaya Suresh Kumar <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Bswh Rydecom <[email-masked]>; Jamshid Kurikkal <[email-masked]>; Dilip Singh <[email-masked]>; Alvin Cruz <[email-masked]>; Salik Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Sujeewa Hurbert <[email-masked]>
Subject: RE: BABYSHOP item not working.

@Escalations Dxbteam<mailto:[email-masked]>,

Can you please share customer Address & Contact details.

Regards
Sachin
04-5175412

From: Sachin Maheshwari
Sent: Tuesday, February 18, 2020 8:14 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bswh Rydecom <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Dilip Singh <[email-masked]<mailto:[email-masked]>>; Alvin Cruz <[email-masked]<mailto:[email-masked]>>; Salik Khan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Subject: RE: BABYSHOP item not working.

Hi @Dilip Singh<mailto:[email-masked]> , @Alvin Cruz<mailto:[email-masked]> , @Salik Khan<mailto:[email-masked]>,

Need your support with below case, where Graco Lovin Hug Swing is reported as not working.

Regards
Sachin
04-5175412

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 11:24 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Bswh Rydecom <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Sujeewa Hurbert <[email-masked]<mailto:[email-masked]>>
Subject: RE: BABYSHOP item not working.

Dear Team – Please assign team to fix this case !!

Problem Statement: BABYSHOP item not working.
Order Date : 17-Jan-2020
Order ID: 6461478895
Item ID- 161602490 - - Graco Printed Lovin Hug Baby Swing (SAR 439.00)
Tracking ID: S000457085165

Issue Description: Customer emailed us informing that he/she received the item(161602490 - - Graco Printed Lovin Hug Baby Swing) on 19/01/20 but the item which they received is not working he is not sure if is it a manufacture problem or there is a special way to put it on.

Now customer is asking for help regarding that. So we request you to check this and help him ASAP.

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 9:35 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Subject: BABYSHOP item not working.

External email sender, please take precaution.
Hi Team,

Regards,
Fauzan

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