Subject: RE: Store Complaint
From: Leizel Sanchez <[email-masked]>
To: Splash Moe <[email-masked]>, Dhruv Contractor <[email-masked]>, Varun Sharma <[email-masked]>, Vishal Arora <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohd Imran <[email-masked]>, Vibhay Kumar Sharma <[email-masked]>, Ajay Vir A D Singh <[email-masked]>, Thushara Indika <[email-masked]>, Debasis Mohanty <[email-masked]>
Date: Tue, 18 Feb 2020 05:57:56 +0000

Looping Varun Sharma & Vishal Arora

Thanks.
Best Regards,
Leizel Sanchez
Splash UAE Retail Operation

Board Line: +971 4 5174500
Direct Line: +971 4 5174819
Mobile: +971 56 5397875
Fax: +971 4 8857704
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroupme.com<http://www.landmarkgroupme.com/>

From: Splash Moe <[email-masked]>
Sent: Monday, February 17, 2020 1:23 PM
To: Leizel Sanchez <[email-masked]>; Dhruv Contractor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohd Imran <[email-masked]>; Vibhay Kumar Sharma <[email-masked]>; Ajay Vir A D Singh <[email-masked]>; Thushara Indika <[email-masked]>; Debasis Mohanty <[email-masked]>
Subject: RE: Store Complaint

Dear Team,

As per store management, it is not a quality issue but handling issue from customers end.
There are signs of foul smell and it’s clear that the item is used many times.

The customer doesn’t have the hard copy of receipt and he is unsure of the date of purchase hence we are not able to find digital copy.

We understand the importance of customer experience and customer retention and if finance approves, considering that it won’t
be an act of encouraging these kinds of incidents then we will provide exchange without receipt to the customer.

Thanks & Regards,
Nilesh Kumar
Senior Manager - Store

Mall Of The Emirates
Direct Line: 04-3411988
Mobile :971 501782531
CUG +971
CUG +971
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroup.com<http://www.landmarkgroup.com/>
[Facebook_V2]<https://www.facebook.com/splashfashions>  [Instagram_V2] <https://www.instagram.com/splashfashions>   [Snapchat_V2] 

From: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 10:04 AM
To: Splash Moe <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Vibhay Kumar Sharma <[email-masked]<mailto:[email-masked]>>; Ajay Vir A D Singh <[email-masked]<mailto:[email-masked]>>; Dhruv Contractor <[email-masked]<mailto:[email-masked]>>; Thushara Indika <[email-masked]<mailto:[email-masked]>>; Debasis Mohanty <[email-masked]<mailto:[email-masked]>>
Subject: RE: Store Complaint

Dear Nilesh,

Kindly check below complaint and help to get it close .

Thanks.
Best Regards,
Leizel Sanchez
Splash UAE Retail Operation

Board Line: +971 4 5174500
Direct Line: +971 4 5174819
Mobile: +971 56 5397875
Fax: +971 4 8857704
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
www.splashfashions.com<http://www.splashfashions.com/> | www.landmarkgroupme.com<http://www.landmarkgroupme.com/>

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 6:56 PM
To: Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Store Complaint

Hi Leizal,

Please help us to get this case closed.

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 5:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Store Complaint

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Customer is reporting he purchased a jacket from the store but after only one wear it started developing spots. Customer has shared an image for the same and also he lost his receipt for this item.

Please find the details customer has shared regarding this store purchase:
Customer's Name: Islam
Contact number: +971545131167
Email: [email-masked]<mailto:[email-masked]>
Date of purchase: 8 Jan, 2020
Cost of the item: AED 104
Store name and branch: Splash, Mall of Emirates

The case has already been escalated as per the matrix to store related concerns team however, receiving no response on the same. Kindly assist in closing this case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 06:59:31
Subject: Store issue

Hi Team,

Ticket number: 457263
Problem Statement: Store purchase issue
Order Date : 8 Jan, 2020
Assistance Required: Need replacement or refund

Issue Description: Customer place an order from store on 8 Jan, 2020 and he wore it once and then the item slip away and looks like and old item.

So, he visited the store to replace the item but the store has refused to do so as he already wore it once and he do not have the receipt of the purchase now. He also talked to the manager for the same.

The customer details are:

Customer's Name: Islam
Contact number: +971545131167
Email: [email-masked]<mailto:[email-masked]>
Date of purchase: 8 Jan, 2020
Cost of the item: AED 104
Store name and branch: Mall of Emirate, Splash

Kindly check and update.

Thank you for your help!

Regards,
Shivani

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