Subject: Newsletter issue /// 456782
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Mon, 17 Feb 2020 18:43:38 -0700 (MST)

Hi Team, 

With reference to ticket number: 456782 

Customer reported to us that she is getting newsletter emails from Splash and she has already unsubscribed from the offers, newsletter emails. 

We have already escalated this case to Jira team and they have confirmed removing the customer from the mailing list however, the customer is still reporting she is getting emails from us. As per the ticket it also appears that she has reported as per the "CAN Spam" act to German consumer/spam authorities. 

Kindly look into this on priority and assist in closing the case. 

Regards, 
​Shivani