Subject: Re: Late collection /// 9765884679
From: Apoorv Joshi <[email-masked]>
To: Shivani Rani <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 17 Feb 2020 18:18:50 -0700 (MST)

Shivani, 

Both items are showing refund in progress at this time. Inform the customer about the same and close this case. 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, February 17, 2020 3:46:48 AM 
Subject: Late collection /// 9765884679 

Hi Team, 

Ticket number: 450313 
Problem Statement: Late collection 
Order Date : 31-Dec-2019 
Order ID: 9765884679 
Tracking ID: RP0104000611 and RP0111000324 
Assistance Required: Need urgent collection 

Issue Description: Customer raised a return request on 4 Jan, 2020. But the item still not collected. 

We have already escalated this case t courier team but did not get any response. 

Kindly check and arrange the collection of the item on priority. 

Thank you for your help! 

Regards, 
Shivani