Subject: Order Delay - 6463635532
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar Ali <[email-masked]>
Date: Mon, 17 Feb 2020 17:52:23 -0700 (MST)

Hi Team, 

With reference to the order number: 6463635532 

Order has a total of 11 items. 1 item was handed over to SMSA and is already delivered. The remaining 10 items are still showing ready to ship, kindly confirm the tracking number under which they have been shipped. If they are not shipped please ship them out on priority and share with us the tracking number. 

Order was placed on Feb 2, 2020 and still not delivered. Customer is chasing for their order. Please assist in closing this case on priority, we are not receiving any response in this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 17, 2020 5:39:24 PM 
Subject: Late shipping /6463635532 

Please take a look at ticket #453788 raised by yahya6 ([email-masked]). 

Hi Team, 

Problem Statement – Late shipping 
Order ID – 6463635532 
Tracking ID : Ready to be shipped 
Assistance Required – Need urgent shipping 

Order was placed on: Feb 2, 2020 ,However. only one item of this order is shipped and the rest items of this order has not shipped yet, Please ship it ASAP. 

Regards, 
Ammar Ali