Subject: Order Delay - 9767398044
From: Apoorv Joshi <[email-masked]>
To: deepak damodaran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ahmad Daher <[email-masked]>
Date: Mon, 17 Feb 2020 17:16:04 -0700 (MST)

Hi Deepak, 

With reference to the order number: 9767398044 

Kindly confirm if this order has been shipped out. If so, please share the tracking number under which it has been shipped out as well as the number of packages handed over to the courier. 

Order pending since Jan 15, 2020 and the value of the order is AED 2518.20 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Daher" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, February 17, 2020 11:37:36 PM 
Subject: Not shipped _ 9767398044 

Ticket 425060 

Hi Team, 

Problem Statement: Late Shipping 

Order Date : Jan 15, 2020 

Order ID: 9767398044 
Tracking ID: 976739804499990001 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on 15 Jan, and till now he has not received the order. As per the hybris the order status is ready to be shipped. 

Customer is chasing us for his order so we request you to expedite the delivery date. 

Regards, 
Ahmad