Subject: Re: C&C Delay - 6461855256
From: Max Aljouf <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Abhilash Kuttalam <[email-masked]>, LMG OMS <[email-masked]>, Mohammed Obiedo <[email-masked]>, Sankar T <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Hamoud Alonzi <[email-masked]>
Date: Mon, 17 Feb 2020 22:14:37 +0000

Dear Team ,

Order No- 6461855256 customer came to store and Refunded all the amount ,Hence Request you to close this issue.

Regards,
SHEBEEB
0543272045
Max AL JOUF
URL: [www.landmarkgroup.com]www.landmarkgroup.com
FASHION FOR REAL PEOPLE

FASHION FOR REAL PEOPLE

________________________________________
From: Vijay mandal (TCS) <[email-masked]>
Sent: Sunday, February 16, 2020 10:48 AM
To: Abhilash Kuttalam; LMG OMS; Mohammed Obiedo; Sankar T
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Mohammed Obiedo; Max Aljouf; Apoorv Joshi; Escalations Dxbteam; Otto Vangraan; Hamoud Alonzi
Subject: RE: C&C Delay - 6461855256

Hi,

@Sankar T Please check and validate Hybris status for this order.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

-----Original Message-----
From: Abhilash Kuttalam <[email-masked]>
Sent: Sunday, February 16, 2020 1:07 PM
To: LMG OMS <[email-masked]>; Mohammed Obiedo <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Obiedo <[email-masked]>; Max Aljouf <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Otto Vangraan <[email-masked]>; Hamoud Alonzi <[email-masked]>
Subject: RE: C&C Delay - 6461855256

Dear Team,

The order status on Sahla is "Ready for Customer Pickup" however, Hybris is still showing ;"IN_PROGRESS". Please check and update status.

Dear Obeido,

Store manager has already called the customer and they will come today to pick up the order.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor, Kingdom of Saudi Arabia Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

-----Original Message-----
From: Abhilash Kuttalam
Sent: Sunday, February 16, 2020 10:04 AM
To: Hamoud Alonzi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Obiedo <[email-masked]>; Max Aljouf <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Otto Vangraan <[email-masked]>
Subject: RE: C&C Delay - 6461855256

Dear Hamoud,

As discussed, please ask store to 'receive' the order immediately on Sahla.
Only once we receive the order, the customer will get SMS/Email notification that their parcel has arrived.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion
Riyadh Gallery Mall, Gate No. 1A, 3rd Floor, Kingdom of Saudi Arabia Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

-----Original Message-----
From: Max Aljouf <[email-masked]>
Sent: Sunday, February 16, 2020 5:12 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Obiedo <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Hamoud Alonzi <[email-masked]>
Subject: Re: C&C Delay - 6461855256

Dear Team ,

The said order we have at store and called the customers as well .Will wait to have the customer to collect the same or else will process with RTS ,If the customer not interested in collecting.

Regards,
Max AL JOUF
URL: [www.landmarkgroup.com]www.landmarkgroup.com
FASHION FOR REAL PEOPLE

FASHION FOR REAL PEOPLE

________________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, February 15, 2020 11:12 AM
To: Escalations Dxbteam
Cc: Max Aljouf; Seeta Seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Mohammed Obiedo
Subject: C&C Delay - 6461855256

External email sender, please take precaution.

Hi Team,

With reference to the order number: 6461855256 Store ID: Max - 60100

Kindly assist in closing the below case. We are not receiving replies from the concerned teams.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Obiedo" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Tuesday, February 11, 2020 4:01:20 PM
Subject: late c&c order :6461855256

Hi Team,

With reference to order number :6461855256

store code :60100

this order created on Jan 20, 2020 and still showing ready to shipped ,

We escalated to store several times with no response

Regards,
Obiedo

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