Subject: Re: Missing item//6461689094
From: Seeta Seeta <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, sree adhikessavan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ahmad Daher <[email-masked]>, ali inayat <[email-masked]>
Date: Mon, 17 Feb 2020 10:06:47 -0700 (MST)

Hi Team, 

Still waiting for your update 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Ksaconloc Returns" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ahmad Daher" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Sunday, February 2, 2020 6:42:21 PM 
Subject: Missing item//6461689094 

Hi Team, 

With the reference to order number:6461689094, the customer placed the order for 15 Items and as per the hybris the order was shipped in 2 consignments under tracking number 45065865364/45065826271. 

Now the customer is claiming that out of 15 he didn't receive 3 items. The total cost of the items is SAR 149. 

Missing items are: 

1- 160457426 - - Rimmel London Waterproof Kohl Kajal 
2- 156987661 - - Bourjois Twist Up The Volume Mascara 
3- 162024612 - - Koko Noko Cut and Sew Jacket with Long Sleeves and Zip Detail 

So could you please assist us in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ahmad Daher" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "ali inayat" <[email-masked]> 
Sent: Sunday, February 2, 2020 3:24:34 PM 
Subject: Missing item 

Dear Team 

Customer claims that there is missing item, kindly check the below details 
Regards 
Ahmad 

ticket #432053 

Problem Statement: Missing item 
Order Date : Jan 18, 2020 
Order ID: 6461689094 
Tracking ID: 45065826271 & 45065865364 

Assistance Required: Need Urgent Assistance 
Issue Description: Customer claims that he has recived his order with 3 missing items , which is mentioned below , kindly confirm us if the items have been shipped or not , Under the consignment details we can see that all items have been Delivered from our side. 

1- 160457426 - - Rimmel London Waterproof Kohl Kajal 
2- 156987661 - - Bourjois Twist Up The Volume Mascara 
3- 162024612 - - Koko Noko Cut and Sew Jacket with Long Sleeves and Zip Detail