Subject: RE: Refund approval
From: Hamza Hafeez <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammed Obiedo <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 17 Feb 2020 14:58:53 +0000

Hi Fauzan,

Please proceed with the refund.

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

[SHOEMART LOGO-ENG]
Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
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From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, February 17, 2020 6:36 PM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Mohammed Obiedo <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval

External email sender, please take precaution.
Hi Hamza,

With reference to order #6458186040
Order Date:25-Dec-2019
RMA: 23150060

Customer saying that he has returned 5 items under RMA: 23150060. However as per customer he has returned the items with on of the AWBs:

6458150890 AWB 45059339920
6457917960 AWB 45058781655
6458212691 AWB 45059399980.

We have escalated the WH to check and update us multiple times but we are not getting any response from their side.

Items which is returned by customer:
162094051 - - Frozen Printed Backpack (SAR 99.00)
162092011 - - Power Puff Girls Printed Heart Shaped Sling Bag (SAR 89.00)
161325514 - - Swan-Shaped Glitter Embellished Bag (SAR 42.00)
161315637 - - Applique Detail Backpack with Zip Closure (SAR 58.00)
160825582 - - Ballerinas with Metallic Finish and Plush Detail Straps (SAR 19.00)

As per the RMA the total amount is SAR276.3.

Can you please check and advice us if we can process the refund. as this case is pending since 5 Jan 2020 and customer chasing us everyday.

Thank you for your help.

Regards,
Fauzan
________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 16:07:12
Subject: Re: refund

Hi Team

any update?

Regards

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 January, 2020 12:15:11
Subject: refund

Hi Team,

with reference to order number :6458186040

Ticket number :388879

The customer claiming that she did the return, and the RMA : 23150060 in this order has no AWB ,

so she returned the products with another courier for another order ,

and after checking with the  customer previously she made three returns in three different orders

, with three different AWB, and tried to investigate with which one of the previous

 AWB she did the return she couldn't confirm ,cause as per customer she didn't receive any invoice

previous orders and its AWB:

6458150890 awb 45059339920

6457917960 awb 45058781655

6458212691 awb 45059399980

can you please check and advise ,
Regards,
Obiedo

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