Subject: Delivery issue//6452734732
From: Bsj Nf <[email-masked]>
To: EcomRDC babyshop5 <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, IranBudhathoki <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, asjad hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Obiedo <[email-masked]>, Mohammed Shoukath <[email-masked]>, Moosa Yusuf <[email-masked]>, Sachin Maheshwari <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Mon, 17 Feb 2020 11:50:45 +0000

Hi
Team
Please check the below order status already cancel showing in invoice for kind your information.

[A screenshot of a cell phone  Description automatically generated]

Best Regards,
HARUN
Babyshop GDMS Operation
Jeddah-2113
Mob-0544358297
From: EcomRDC babyshop5
Sent: Monday, February 17, 2020 2:11 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Obiedo <[email-masked]>; Mohammed Shoukath <[email-masked]>
Subject: RE: Delivery issue//6452734732

Dear Team,

The subject customer location in “khamis Mushait” –under Jeddah area 900 km away from Riyadh.

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Monday, February 17, 2020 12:54 PM
To: EcomRDC babyshop5
Cc: Apoorv Joshi; Shakeeb Arsalan; Seeta Seeta; asjad hussain; Escalations Dxbteam; Mohammed Obiedo
Subject: Re: Delivery issue//6452734732

External email sender, please take precaution.
Hi Team,

Kindly arrange a collection as per the below case.
Customer contact number: 0556564436.

Kindly update us regarding this case to close it asap.

Regards,
Fauzan

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "asjad hussain" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 17:32:01
Subject: Re: Delivery issue//6452734732

Dear Akram,

Kindly contact the customer on 0556564436 and arrange a collection as per the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 12:34:48
Subject: Re: Delivery issue//6452734732

Hi team,

The customer came back again asking to contact him at: 0556564436
Kindly advise because the customer is now available.

Thank
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 9, 2020 5:11:40 PM
Subject: Re: Delivery issue//6452734732

Hi shakeeb,

The customer came back again asking to contact him at: 0556564436
Kindly advise because the customer is now available.

Thanks
________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
Cc: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Shoukath" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 4, 2020 1:12:19 PM
Subject: Re: Delivery issue//6452734732

Team- Please connect with the customer @ 0556564436

Thanks
Inayat Ali
________________________________
From: "ecomrdc babyshop5" <[email-masked]<mailto:[email-masked]>>
To: "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohammed Shoukath" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 February, 2020 17:49:18
Subject: RE: Delivery issue//6452734732

Dear Sir,

We will arrange delivery team for item collection. But customer mobile is not working please provide any alternative correct number.

Invoice No
Delivery Date
Slot
Delivery Type
Original Invoice No
Return Flag
Invoice Date
Invoice Type
Customer Name
Mobile No
Area
Subzone
Schedule No
Schedule Date
Nature Of Delivery
6452734732
22-Nov-2019
Morning
WWT

21-Nov-2019
1
Hafsa Hussayn
556564436
Manama
Manama
102892639
22-Nov-2019
NORMAL

Thanks & regards,

Akram Shaik
Babyshop Nursery Warehouse GDMS operations
Ext: 3635 , Mobile: +966 530548756
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Sachin Maheshwari
Sent: Monday, February 03, 2020 2:57 PM
To: Inayat Ali; Jessie Caparas; EcomRDC babyshop5
Cc: Sagaya Suresh Kumar; Fauzan Ahmad, Musalman; Seeta Seeta; Shakeeb Arsalan; Asjad Hussain; Escalations Dxbteam
Subject: RE: Delivery issue//6452734732

Hi @EcomRDC babyshop5<mailto:[email-masked]>, please arrange for collection of below mentioned item from customer place.

Note – It was a courier delivery item, however need to be collected via COD team.

Regards
Sachin
04-5175412

From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 3, 2020 12:11 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery issue//6452734732

External email sender, please take precaution.
Hi Jessie

The item customer wants to return, (Item id - 159375491 -  Juniors Gloster Activity Center).

Thanks
Inayat Ali
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 14:13:08
Subject: RE: Delivery issue//6452734732

@Inayat Ali<mailto:[email-masked]>

Please clarify what the customer wants to return.

From: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 30, 2020 5:23 PM
To: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delivery issue//6452734732

Dear @Jessie Caparas<mailto:[email-masked]> – Can you please help and do the needful for this case!!

Regards
Sagaya Suresh
+966 565165997
From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 30, 2020 10:03 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery issue//6452734732

External email sender, please take precaution.
Dear Sagaya- We are not looking for a refund. The concern is customer has received complete order, however, refund has been processed. He would like to return the item for which he has received the refund.

Suggest next step on this.

Thanks
Inayat Ali

________________________________
From: "Sagaya Kumar" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "sachin maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 12:20:41
Subject: RE: Delivery issue//6452734732

Dear Team – Received only one item that processed from Conloc End ..

Regards
Sagaya Suresh
+966 565165997
From: Inayat Ali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 30, 2020 8:44 AM
To: Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery issue//6452734732

External email sender, please take precaution.
Hi Team

Please assist with Order ID: 6452734732.

Synopsis: The order status reflects NDR on Hybris, however, the customer has received the items. Also, refund was processed for SAR 167.40 for one of the items. The customer now wants to return the item (159375491 -  Juniors Gloster Activity Center).

Please advise next step of action on this.

Thanks
Inayat Ali

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "ali inayat" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 30 January, 2020 07:49:49
Subject: Re: Delivery issue

Hi team,

The customer placed order for  two items and received the both but SAR186 was returned for one item in his account that is(
159375491 - - Juniors Gloster Activity Center) so he wants to return the item.

Thanks

________________________________
From: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 28, 2020 12:22:54 PM
Subject: Re: Delivery issue

Asjad- Can I get an update on the below ask?

Thanks
Inayat Ali

________________________________
From: "ali inayat" <[email-masked]<mailto:[email-masked]>>
To: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 17:13:25
Subject: Re: Delivery issue

Hi Asjad

Can you clarify two things quickly:

  1.  Check with customer how many items were delivered to her for this order. Preferably, a clear question to avoid any confusion.
  2.  Second, check with the warehouse how many items were returned as per the status on Hybris- Not delivered for this order.
Thanks
Inayat Ali

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 13:55:07
Subject: Delivery issue

Hi team,

Ticket id : 305672

With reference to order number: 6452734732

The customer informed us that the order has been delivered to him but at the same time the amount of the product also has been returned in his account but while checking on hybris it shows that the order is not delivered.

kindly do the needful.

Regards
Asjad

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com