Subject: Re: Late Click & collect / 6460248606
From: MAX Shahadcenter <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 17 Feb 2020 09:30:04 +0000

Hi Jessie

We have handed over the order to customer already with confirmation of Mr Abhilash Kuttalam, but now issue is we are not able to confirm and close the order in Sahla app.

 Regards
 Anwar
MAX Shahad Center
Mob: +96-530701572
URL: www.landmarkgrgroup.com<http://www.landmarkgroup.com>
FASHION FOR REAL PEOPLE

________________________________
From: Jessie Caparas <[email-masked]>
Sent: Monday, February 17, 2020 8:25 AM
To: Shakeeb Arsalan <[email-masked]>; MAX Shahadcenter <[email-masked]>; LMG OMS <[email-masked]>; Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: RE: Late Click & collect / 6460248606

Hi @MAX Shahadcenter<mailto:[email-masked]>

If the order is in the store – we should hand this over to the customer.

@LMG OMS<mailto:[email-masked]> @Sankar T<mailto:[email-masked]> the store is unable to update the status of this order.

Status in Sahla is showing SENT TO STORE.

Please do the needful asap since the customer has been waiting to collect the order since January 9!

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, February 16, 2020 6:16 PM
To: Otto Vangraan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Click & collect / 6460248606

External email sender, please take precaution.

Hi Team,

Problem Statement – Refund Approval.

Order ID: 6460248606

Tracking ID : 646024860622999991

Assistance Required :  approval to refund the customer

Order placed on :Jan 9, 2020

Code Store : 60229

Issue description : the customer placed the order on Jan 9th, and till now the order is not ready for pickup, we have been told by the store that they are facing some technical issue in there system,(you can check the below conversation), they were not clear, we did not know why the order is not ready till now.

Kindly provide us approval so we can raise refund the customer, The case is pending since long time.

Warm Regards,

Shakeeb

________________________________

From: "max shahadcenter" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 13 February, 2020 00:24:45
Subject: Re: Late Click & collect  / 6460248606

Hi

We are not able to close the issue of this order also i have request to IT and they have notify me it's okay now unfortunately still the same issue, below is the screenshot of error message about the order once we going to receive and confirm.

 Regards

 Anwar

MAX Shahad Center

Mob: +96-530701572

URL: www.landmarkgrgroup.com<http://www.landmarkgroup.com>

FASHION FOR REAL PEOPLE

________________________________

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 3:04 PM
To: MAX Shahadcenter <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Click & collect / 6460248606

External email sender, please take precaution.

Hi max shahadcenter,

I am sorry, i did not get what you were trying to say in the previous message, Can you please elaborate.

________________________________

From: "max shahadcenter" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 February, 2020 00:06:44
Subject: Re: Late Click & collect  / 6460248606

Hi Shakeeb

The order with us we are not able to receive in our zebra device customer is wasting for he's order to collect please advice accordingly

 Regards

 Anwar

MAX Shahad Center

Mob: +96-530701572

URL: www.landmarkgrgroup.com<http://www.landmarkgroup.com>

FASHION FOR REAL PEOPLE

________________________________

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 7:47 PM
To: MAX Shahadcenter <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sharf Alkebsi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Click & collect / 6460248606

External email sender, please take precaution.

Hi Team,

Kindly assist with the following order.

Regards
Shakeeb

________________________________

From: "Sharf Alkebsi" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 15:38:42
Subject: Late delivery

Hi Team,

Subject : Late Click & collect

Problem Statement – Late Click & collect

Order ID: 6460248606

Tracking ID : 646024860622999991

Assistance Required :  Need urgent pick up

Order placed on :Jan 9, 2020

Code Store : 60229

 Please update us about the delay in delivery and arrange a delivery ASAP.

Warm Regards,

 Sharf Ali

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com