Subject: RE: Late C&C // 9767643832
From: Jessie Caparas <[email-masked]>
To: Max Oasis <[email-masked]>, Prakash Iyangar <[email-masked]>, Mohd Imran <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Algaili Ahmed <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 17 Feb 2020 06:15:28 +0000

@LMG OMS<mailto:[email-masked]> @[email-masked]'<mailto:[email-masked]>

Please do the needful for this order.

There are no consignment details for this order in Hybris fyi.

From: Max Oasis <[email-masked]>
Sent: Monday, February 17, 2020 10:11 AM
To: Prakash Iyangar <[email-masked]>; Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Algaili Ahmed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Late C&C // 9767643832
Importance: High

Dear Team,

Please find the below attached mail communication regarding the order and as per customer she has cancel the order next day,
However we are not able to return from system as per system all item codes are invalid,

   Thanks
Ashik
0509320271

  Max, Oasis Centre
Mobile No : 0565018446
________________________________
From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 2:58 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C // 9767643832

@Max Oasis<mailto:[email-masked]> can you please confirm if you have received this order?

From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 2:57 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C // 9767643832

Hi Prakash,

Please help us in getting this escalation forwarded to Max store 60318,

Need confirmation from there end, if they are having this order # 9767643832 physically at their store or not.

Regards

Iman

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 2:28 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Late C&C // 9767643832

External email sender, please take precaution.

Hi Imran,

Kindly advise on the next step in the below case. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Ravi Sankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>
Cc: "max ecom" <[email-masked]<mailto:[email-masked]>>, "Peter Dsouza" <[email-masked]<mailto:[email-masked]>>, "Binu George" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 14:15:22
Subject: RE: Late C&C // 9767643832

Dear Imran

This order is not flown to WMS because the fulfillment location is store.

Regards

Ravisankar

From: Mohd Imran
Sent: Monday, February 10, 2020 6:29 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C // 9767643832

Hi Team,

Please get this order as instructed by tech team.

Regards

Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 10, 2020 5:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: Late C&C // 9767643832

External email sender, please take precaution.

Hi Team,

Can you please assist us in below case?

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Max Oasis" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "RaviSankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>, "max ecom" <[email-masked]<mailto:[email-masked]>>, "peter dsouza" <[email-masked]<mailto:[email-masked]>>, "binu george" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 7, 2020 2:33:54 PM
Subject: Re: Late C&C // 9767643832

Dear Seeta,

I would like to inform you that we tried to uncollected order system is showing invalid item quantity. and on 5th Feb we called online team to get the solution but they told us that cannot be return from the store because customer cancel only 2 pcs but as per customer she cancel entire order. As per online team there is some technical error on this order.

please advise.

 For more information feel free to call: 0527219323

Thank & Regards

     Sanjay

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 7, 2020 10:38 AM
To: Max Oasis <[email-masked]<mailto:[email-masked]>>
Cc: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Ali <[email-masked]<mailto:[email-masked]>>
Subject: Late C&C // 9767643832

External email sender, please take precaution.

Hi Team,

With the reference to order number:9767643832, If the order is already marked as uncollected so we request you to initiate the refund for mentioned order number.

As the case is pending with us since long time and customer is chasing us for his refund now.

Waiting for your revert.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Max Oasis" <[email-masked]<mailto:[email-masked]>>
To: "RaviSankar Podiyattillam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "max ecom" <[email-masked]<mailto:[email-masked]>>, "peter dsouza" <[email-masked]<mailto:[email-masked]>>, "binu george" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 12:41:45 PM
Subject: Re: Late C&C // 9767643832

Dear Sir,

We already pick and packed this order from the store, and we are trying to reach the customer but no answer. This order is already picked and packed when it came to store. Images are for your reference. This order already expired since 5 days.

  Max, Oasis Centre

Mobile No : 0565018446

________________________________

From: Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 5, 2020 10:41 AM
To: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Max Ecom <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>; Max Oasis <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late C&C // 9767643832

Dear CS team

This order should be fulfilled from the store itself not from the warehouse

Oasis team. Please check and confirm the status

Regards

Ravisankar

From: Seeta Seeta
Sent: Wednesday, February 05, 2020 9:10 AM
To: Max Ecom <[email-masked]<mailto:[email-masked]>>; Peter Dsouza <[email-masked]<mailto:[email-masked]>>; Binu George <[email-masked]<mailto:[email-masked]>>; Ravi Sankar Podiyattillam <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Late C&C // 9767643832
Importance: High

External email sender, please take precaution.

Hi Team,

With the reference to order number: 9767643832 customer placed the order on Jan 17, 2020 and till now there is no consignment details for the order.

So could you please check this order and let us know what action do we have to take on this case as customer is chasing us for his order.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 2, 2020 4:55:33 PM
Subject: Late C&C // 9767643832

Hi Team,

Kindly follow up with the concerned party the below late C&C order:

Hi Team,

Problem Statement:  What is the issue (Late Shipping) Warehouse

Order Date :17-Jan-2020

Order ID: 9767643832

Tracking ID: Not generated

Store code: Max60318

Assistance Required: Need Urgent Delivery

Issue Description: The customer placed the order on 17-Jan-2020 and till now he/she has not received the order. As per the hybris the order status is submitted to the warehouse.

The customer is chasing us for his/her order so we request you to expedite the delivery date as the customer is  with us since 2018.

Regards,

Algaily

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ca818c8ac37734cf4123f08d7b2cef7c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637174474295111695&sdata=umfoetAy9JqsViSH5TmkKOMae41wDnhjEUkpkoN3%2BuY%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cprakash.iyangar%40landmarkgroup.com%7Ca818c8ac37734cf4123f08d7b2cef7c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637174474295121652&sdata=f1TPuIs2kUzF0eHlxY0dkfC8cvUUZLS9Ce7OFpAFjQM%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com