Subject: Re: Late Click & collect / 6460248606
From: Sankar T <[email-masked]>
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, MAX Shahadcenter <[email-masked]>, LMG OMS <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Suhas Bennikal <[email-masked]>
Date: Mon, 17 Feb 2020 06:15:20 +0000

Hi Thulasi,

Can you please check the status of this order in OMS/Sahla and publish the Ready for Pickup message to hybris? Since in hybris, still the status is Ready to be shipped.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]>
Date: Monday, 17 February 2020 at 10:55 AM
To: Shakeeb Arsalan <[email-masked]>, MAX Shahadcenter <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Subject: RE: Late Click & collect / 6460248606

Hi @MAX Shahadcenter<mailto:[email-masked]>

If the order is in the store – we should hand this over to the customer.

@LMG OMS<mailto:[email-masked]> @Sankar T<mailto:[email-masked]> the store is unable to update the status of this order.

Status in Sahla is showing SENT TO STORE.

Please do the needful asap since the customer has been waiting to collect the order since January 9!

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, February 16, 2020 6:16 PM
To: Otto Vangraan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Late Click & collect / 6460248606

External email sender, please take precaution.
Hi Team,

Problem Statement – Refund Approval.

Order ID: 6460248606
Tracking ID : 646024860622999991
Assistance Required :  approval to refund the customer
Order placed on :Jan 9, 2020
Code Store : 60229
Issue description : the customer placed the order on Jan 9th, and till now the order is not ready for pickup, we have been told by the store that they are facing some technical issue in there system,(you can check the below conversation), they were not clear, we did not know why the order is not ready till now.

Kindly provide us approval so we can raise refund the customer, The case is pending since long time.
Warm Regards,
Shakeeb
________________________________
From: "max shahadcenter" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 13 February, 2020 00:24:45
Subject: Re: Late Click & collect  / 6460248606

Hi

We are not able to close the issue of this order also i have request to IT and they have notify me it's okay now unfortunately still the same issue, below is the screenshot of error message about the order once we going to receive and confirm.

 Regards
 Anwar

MAX Shahad Center

Mob: +96-530701572

URL: www.landmarkgrgroup.com<http://www.landmarkgroup.com>
FASHION FOR REAL PEOPLE

________________________________
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 3:04 PM
To: MAX Shahadcenter <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Click & collect / 6460248606

External email sender, please take precaution.
Hi max shahadcenter,

I am sorry, i did not get what you were trying to say in the previous message, Can you please elaborate.

________________________________
From: "max shahadcenter" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 February, 2020 00:06:44
Subject: Re: Late Click & collect  / 6460248606

Hi Shakeeb

The order with us we are not able to receive in our zebra device customer is wasting for he's order to collect please advice accordingly

 Regards
 Anwar

MAX Shahad Center

Mob: +96-530701572

URL: www.landmarkgrgroup.com<http://www.landmarkgroup.com>
FASHION FOR REAL PEOPLE

________________________________
From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 7:47 PM
To: MAX Shahadcenter <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Inayat Ali <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Sharf Alkebsi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Click & collect / 6460248606

External email sender, please take precaution.
Hi Team,

Kindly assist with the following order.

Regards
Shakeeb

________________________________
From: "Sharf Alkebsi" <[email-masked]<mailto:[email-masked]>>
To: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 1 February, 2020 15:38:42
Subject: Late delivery

Hi Team,

Subject : Late Click & collect
Problem Statement – Late Click & collect

Order ID: 6460248606
Tracking ID : 646024860622999991
Assistance Required :  Need urgent pick up
Order placed on :Jan 9, 2020
Code Store : 60229
 Please update us about the delay in delivery and arrange a delivery ASAP.

Warm Regards,
 Sharf Ali

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
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