Subject: RE: WWD Delay - 6458939201
From: Sachin Maheshwari <[email-masked]>
To: Apoorv Joshi <[email-masked]>, IranBudhathoki <[email-masked]>, Bsj Nf <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 16 Feb 2020 15:08:08 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please see attached email for response for mentioned order.

This has been marked as cancelled already.

Regards
Sachin
04-5175412

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 16, 2020 6:52 PM
To: IranBudhathoki <[email-masked]>; Bsj Nf <[email-masked]>
Cc: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: WWD Delay - 6458939201

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6458939201
Item ID: 162176498 - - Chicco Liteway Basic Stroller with Bumper Bar

Order placed on Dec 30, 2019 and the status of the WWD item is still shipped. Customer no longer wish to receive the above mentioned item due to the delay. Kindly confirm if this has left the WH, if so, please ask the team to return this back to WH and process it as a return. If not, please cancel this item and process a refund for the same.

Customer is chasing for a refund. Please assist in closing this case on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Obiedo" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 18:30:11
Subject: late WWD order:6458939201

Hi Team ,

With reference to order number :6458939201 ,Ticket ID :389089 item ID :162176498

AWB:00000080006127077

Because of a late delivery the customer is asking to cancel this item,

we escalated twice to WWD team to return the product so the customer can get his refund , However there is no response from thier side,

Kindly check and assist,

Regards,
Obiedo.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: [#389089] - Re: مشترياتك في طريقها إليك 6458939201
From: Bsj Nf <[email-masked]>
To: IranBudhathoki <[email-masked]>, Ramesh Viswanadhan <[email-masked]>, Navaz Nt <[email-masked]>, Hcwh Yanbu <[email-masked]>, Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Moosa Yusuf <[email-masked]>, Umapathi Venkatachalam <[email-masked]>
Date: Tue, 11 Feb 2020 13:58:15 +0000

Hi

Team

Please check the below order delivery still not done, but the order on today 11th Feb-20 has been canceled GDMS&WMS Both of side kindly refund process the customer for kind your information.

@Hcwh Yanbu<mailto:[email-masked]>

Follow up..

Best Regards,

HARUN

Babyshop GDMS Operation

Jeddah-2113

Mob-0544358297

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 11, 2020 2:56 PM
To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>; Hcwh Yanbu <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#389089] - Re: مشترياتك في طريقها إليك 6458939201

External email sender, please take precaution.

Hi Team ,

With reference to order number :6458939201

AWB:00000080006127077

Kindly process cancellation for this order , the customer doesn't the order anymore so please can you return  The order and process the refund ,The customer is chasing us for refund ,

Regards,

Obiedo

   On Fri, 7 Feb at 3:33 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team ,

   With reference to order number :6458939201

   AWB:00000080006127077

   Kindly process cancellation for this order , the customer doesn't the order anymore so please can you return  The order and process the refund ,The customer is chasing us for refund ,

   Regards,

   Obiedo

      On Tue, 21 Jan at 5:29 AM , IranBudhathoki <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

           The customer is not answering our phone call, so we re-schedule the order on 23rd Jan.

      Regards,

      Iran Budhathoki

      GDMS Operation

      Mob- 0594353970, Ext - 2037

      BabyShop, Jeddah

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MDE2MzMyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Svh2Cp2DBqX4x_3YcOe5Kfjs51sYUAEYj-uEy7ye6pM>

<https://www.facebook.com/LandmarkArabia>  <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA4MDE2MzMyMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.LnUuFxthvhoUP_8Zu78n14_aofZASyR7TvjY5SgZagY>  <https://www.linkedin.com/company/landmark-group>

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           Stay Happy !!

         From: Centrepoint [mailto:[email-masked]]
         Sent: Monday, January 20, 2020 6:25 PM
         To: IranBudhathoki <[email-masked]<mailto:[email-masked]>>; Ramesh Viswanadhan <[email-masked]<mailto:[email-masked]>>; Navaz Nt <[email-masked]<mailto:[email-masked]>>
         Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
         Subject: Fwd: [#389089] - Re: مشترياتك في طريقها إليك 6458939201

         External email sender, please take precaution.

         Hi Team,

         Problem Statement – Late Delivery WWD
         Order ID - 6458939201
         Item ID - 162176498
         Tracking ID: 00000080006127077
         Assistance Required – Need urgent delivery
         Order placed on ; 30-Dec-2019
         Was expected to be delivered on: Jan 02, 2020
         Re-Scheduled On: 18 Jan 2020
         Assistance Required: Need Urgent Delivery

         Issue Description: The order was placed on 30-Dec-2019 but till now the order has not delivered to the customer now ther customer wans to cancel his order and refund back ,

         kindly assist us further,

         Regards,
         Syed Ataullah

         389089:1125156

         This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

         389089:1125156