Subject: Store Complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Obiedo <[email-masked]>
Date: Sun, 16 Feb 2020 07:40:38 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 16 February, 2020 16:25:04 
Subject: Re: product quality 

​Hi Team , 

Ticket number :435909 

The customer complaining that he purchased a product from the store at "al aitham mall " six months ago and it was bad quality so it was damaged , also he is claiming that the product has 10 years guarantee when he tried to replace it from the same store the branch manager refused to replace it for him , 

we escalated this case to Saad Alonaizi with no response from his side 
​ 
Customer contact number : 0544818980 & 0563515852 

Regards, 
Obiedo 

From: "Mohammed Obiedo" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, February 16, 2020 2:53:06 PM 
Subject: product quality 

​Hi Team , 

The customer complaining that he purchased a product from the store six months ago and it was bad quality so it was damaged , also he is claiming that the product has 10 years guarantee when he tried to replace it from the same store the branch manager refused to replace it for him , 

we escalated this case to Saad Alonaizi with no response from his side 
​ 
Customer contact number : 0544818980 & 0563515852 

Regards, 
Obiedo