Subject: Re: Late Click & collect / 6460248606
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked]
Cc: [email-masked], Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 16 Feb 2020 07:15:56 -0700 (MST)

Hi Team, 

Problem Statement – Refund Approval. 

Order ID: 6460248606 
Tracking ID : 646024860622999991 
Assistance Required : approval to refund the customer 
Order placed on :Jan 9, 2020 
Code Store : 60229 
Issue description : the customer placed the order on Jan 9th, and till now the order is not ready for pickup, we have been told by the store that they are facing some technical issue in there system,(you can check the below conversation), they were not clear, we did not know why the order is not ready till now. 

Kindly provide us approval so we can raise refund the customer, The case is pending since long time. 

Warm Regards, 
Shakeeb 

From: "max shahadcenter" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 13 February, 2020 00:24:45 
Subject: Re: Late Click & collect / 6460248606 

Hi 

We are not able to close the issue of this order also i have request to IT and they have notify me it's okay now unfortunately still the same issue, below is the screenshot of error message about the order once we going to receive and confirm. 

Regards 
Anwar 
MAX Shahad Center 
Mob: +96-530701572 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgrgroup.com ] 
FASHION FOR REAL PEOPLE 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, February 12, 2020 3:04 PM 
To: MAX Shahadcenter <[email-masked]> 
Subject: Re: Late Click & collect / 6460248606 

External email sender, please take precaution. 
Hi max shahadcenter, 

I am sorry, i did not get what you were trying to say in the previous message, Can you please elaborate. 

From: "max shahadcenter" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 2 February, 2020 00:06:44 
Subject: Re: Late Click & collect / 6460248606 

Hi Shakeeb 

The order with us we are not able to receive in our zebra device customer is wasting for he's order to collect please advice accordingly 

Regards 
Anwar 
MAX Shahad Center 
Mob: +96-530701572 
URL: [ http://www.landmarkgroup.com/ | www.landmarkgrgroup.com ] 
FASHION FOR REAL PEOPLE 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, February 1, 2020 7:47 PM 
To: MAX Shahadcenter <[email-masked]>; Alghamdi Mohammed <[email-masked]>; Abhilash Kuttalam <[email-masked]> 
Cc: Inayat Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Sharf Alkebsi <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late Click & collect / 6460248606 

External email sender, please take precaution. 
Hi Team, 

Kindly assist with the following order. 

Regards 
Shakeeb 

From: "Sharf Alkebsi" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 1 February, 2020 15:38:42 
Subject: Late delivery 

Hi Team, 

Subject : Late Click & collect 
Problem Statement – Late Click & collect 

Order ID: 6460248606 
Tracking ID : 646024860622999991 
Assistance Required : Need urgent pick up 
Order placed on :Jan 9, 2020 
Code Store : 60229 
Please update us about the delay in delivery and arrange a delivery ASAP. 

Warm Regards, 
Sharf Ali 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com