Subject: C&C Delay - 9768977928
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 16 Feb 2020 06:22:11 -0700 (MST)

Hi Team, 

With reference to the order number: 9768977928 
Store ID: Max - 60059 

Order placed on Feb 1, 2020 and the status is still showing ready to ship. Kindly confirm if this has already been shipped to the store. If so, please help us loop the store to confirm the status of this order. Customer is chasing for her order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 16 February, 2020 07:01:08 
Subject: late shipping/// 9768977928 

Hi Team, 

Ticket number: 456075 
Problem Statement: Late Shipping C&C 
Order Date : Feb 1, 2020 
Order ID: 9768977928 
Store code: Max60059 
Tracking Id: 976897792810060001 
Assistance Required: Need Urgent Shipping 

Issue Description: Customer placed order on Feb 1, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED 

Kindly check and update as customer is chasing us for her order. 

Thank you for your help! 

Regards, 
Shivani