Subject: Store Complaint
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 16 Feb 2020 06:05:23 -0700 (MST)

Hi Team, 

Kindly assist in closing the below case. Customer is reporting he purchased a jacket from the store but after only one wear it started developing spots. Customer has shared an image for the same and also he lost his receipt for this item. 

Please find the details customer has shared regarding this store purchase: 

Customer's Name: Islam 
Contact number: +971545131167 
Email: [email-masked] 
Date of purchase: 8 Jan, 2020 
Cost of the item: AED 104 
Store name and branch: Splash, Mall of Emirates 

The case has already been escalated as per the matrix to store related concerns team however, receiving no response on the same. Kindly assist in closing this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 16 February, 2020 06:59:31 
Subject: Store issue 

Hi Team, 

Ticket number: 457263 
Problem Statement: Store purchase issue 
Order Date : 8 Jan, 2020 
Assistance Required: Need replacement or refund 

Issue Description: Customer place an order from store on 8 Jan, 2020 and he wore it once and then the item slip away and looks like and old item. 

So, he visited the store to replace the item but the store has refused to do so as he already wore it once and he do not have the receipt of the purchase now. He also talked to the manager for the same. 

The customer details are: 

Customer's Name: Islam 
Contact number: +971545131167 
Email: [email-masked] 
Date of purchase: 8 Jan, 2020 
Cost of the item: AED 104 
Store name and branch: Mall of Emirate, Splash 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani