Subject: Re: WWD damaged item 9768423120 - Legal Action Threat
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 16 Feb 2020 04:54:07 -0700 (MST)

Nikhil, 

Bank transfer is already showing in progress just tell the customer that bank transfer has already initiated and within 2-15 business days he will receive the money in his account and an email notification as well once it is processed. 

Close the case after that. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 16 February, 2020 05:24:35 
Subject: Re: WWD damaged item 9768423120 - Legal Action Threat 

Dear Shakeeb, 

Kindly do the follow up for this case. 

Regards, 
Nikhil. 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 13 February, 2020 23:45:38 
Subject: Re: WWD damaged item 9768423120 - Legal Action Threat 

Hi Malik, 

Kindly check the order : 9768423120 
RMA : 42815119 
We can see that the status is showing BANK_TRANSFER_IN_PROGRESS, 
Has the refund been initiated to the customer or not ? 

Please Advise 

Regards 
Shakeeb 

From: "Babyshop Home Delivery" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 12:33:03 
Subject: RE: WWD damaged item 9768423120 - Legal Action Threat 

Dear Team 

Please be informed that below return item was collected by our home delivery team & also RMA was done with RMD Id-42815119. 

Thanks & Regards, 

Home Delivry Team 

DWC 0543097510 

From: Sachin Maheshwari 
Sent: Sunday, February 09, 2020 11:15 AM 
To: Mohd Imran <[email-masked]>; Babyshop Home Delivery <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Inayat Ali <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: WWD damaged item 9768423120 - Legal Action Threat 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

I am not seeing any email, where this has been raised to UAE GDMS team for return collection and that could be the reason for delay. 

[ mailto:[email-masked] | @Babyshop Home Delivery ] , Hi Dhan, 

Can you please arrange the pick up on urgent basis. 

Regards 

Sachin 

04-5175412 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 8, 2020 1:45 PM 
To: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: WWD damaged item 9768423120 - Legal Action Threat 

Hi [ mailto:[email-masked] | 
@Sachin Maheshwari ] , 

Please help us to get the pickup arranged. 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 7, 2020 4:40 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: WWD damaged item 9768423120 - Legal Action Threat 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 9768423120 

Item: 161428895 - - Teknum Feather Lite Traveller A1 with Free Alamed 

Order was placed on Jan 25, 2020 and the WWD item was delivered on Feb 3, 2020. Customer reported that he received this item damaged and has shared the images for the same. Please find attached the images shared by the customer. We escalated the same to WWD WH and Sachin for arranging a collection as the customer mentioned he'll be leaving the country in a few days. Since the collection has not been arranged after multiple escalations, customer is now threatening for legal action. 

Kindly advise on the same. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 11:40:07 PM 
Subject: WWD damaged item received, no response from WWD team for the course of action 

Dear Apoorv, 

With regards to Order NO 9768423120, Ticket No 440654 customer wishes to return WWD item, and there is no response from the relevant team. Kindly assist, as customer is threatening to take legal actions. 

Regards, 

Nikhil. 

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