Subject: RE: Order Delay - 6456730151
From: Mohd Imran <[email-masked]>
To: Vinod Sharma <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Asjad Hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Subhabrata Mandal <[email-masked]>
Date: Sun, 16 Feb 2020 11:09:53 +0000

Hi Vinod,

Kindly help us to get this closed, as per Aramex order not received.

Order # 6456730151

Regards
Imran

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 16, 2020 11:51 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Order Delay - 6456730151

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 22:54:39
Subject: Re: Late Shipping/ 6456730151

Hi Team

Problem Statement: (Late Shipping)

Order Date : Dec 13, 2019

Order ID: 6456730151
Not Shipped items IDs : 161740147 - 161835554 - 161775836
Consignment : 88887001223220191214
Tracking ID : 45056755424

Issue Description: Customer placed order on Dec 13th  and till now  the items mentioned above have not been shipped yet. as per hybris the status of the consignment mentioned above  is showing Shipped, but as per Aramex the tracking ID has no records.

Assistance Required: Need Urgent Shipping

Customer is chasing us for the order so we request you to expedite the Shipping or just cancel the items and refund the customer.

Regards,
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 18:59:54
Subject: Late delivery/ 6456730151

Hi team,

Problem Statement:  (Late Shipping)
Order Date : Dec 13, 2019
Order ID: 6456730151
Tracking ID: 45056755424
Assistance Required: Need Urgent Delivery

Issue Description: The customer has placed order on Dec 13 but still it has not been delivered while checking on hybris it shows that it has been shipped from our end but the courier partner informed us that  the existing tracking id has no record.
we have escalated the same to warehouse but got no response.

kindly update us about the same.

Regards,
Asjad

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