Subject: RE: C&C Delay - 6460610079
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Mohammed Idrees <[email-masked]>, LMG OMS <[email-masked]>, Jishan Sahib <[email-masked]>
Cc: Manager Tabuk2 <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 16 Feb 2020 10:59:00 +0000

Dears @LMG OMS<mailto:[email-masked]> @Jishan Sahib<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

Please assist,

Mahmoud

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 16, 2020 1:01 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Manager Tabuk2 <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>
Subject: C&C Delay - 6460610079

External email sender, please take precaution.
Hi Team,

With reference to order number: 6460610079
Store ID: Centrepoint - 21054

Order placed on Jan 11, 2020 and the status is still showing ready to ship. Customer has already picked up this order and wants to return some items in this order. The order was already updated in the order updation sheet over 24 hours ago. The order status is still not updated, we can however, see a note from technical team on the sheet saying to ask OMS team to publish the order details again.

Kindly assist in closing this case. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "manager tabuk2" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 15:19:51
Subject: Order Status Update (Asking for call) / 6460610079

Hi Team,

In below case customer contacted us regarding the status issue which was not updated, now she is asking for a callback. So we request you to kindly arrange a callback.

@store team kindly update the order status for 6460610079 as customer is unable to raise return request.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 12, 2020 12:56:11 PM
Subject: Order Status Update (Asking for call) / 6460610079

Hi Team,

Customer is asking to update his order status but still his status has not been updated yet.
And customer is also wants to talk on phone call regarding his issue.

Mobile number - 0569000219
Order number - 6460610079
Ticket number - 429633

Please do the needful.

Regards
Rehan

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