Subject: RE: Defective WWD item - 8367827437
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Midhun Madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Sun, 16 Feb 2020 10:52:42 +0000

Dear  @Midhun Madhu<mailto:[email-masked]>

Please check below and assist

Mahmoud

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 16, 2020 1:04 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Midhun Madhu <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Defective WWD item - 8367827437

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "midhun madhu" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 3 February, 2020 00:07:17
Subject: Re: Defective WWD item(8367827437)

Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Inayat Ali" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 2 February, 2020 17:40:41
Subject: Defective WWD item(8367827437)

Hi Team,

Problem Statement:  Manufacturing fault item received (WWD).

Order Date : ​19 Jan 2020.

Order ID: ​8367827437

Assistance Required: Manufacturing fault item received

Manufacturing fault item : 158818955 - - Juniors 3 in 1 Madison Wooden Baby Crib
​
Issue Description: Customer emailed us informing that she received the item which they recieved is damaged, customer also provided us the picture of damaged item.
​
As per the customer the Juniors 3 in 1 Madison Wooden Baby Crib but 1 of the legs is shorter than the other 3. Also the holes don't match

Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Abhishek Borgaonkar

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