Subject: RE: Customer received the order without being charged / 6453272236
From: Ramesh Gottimukkala <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Alexander Gomes" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Inayat Ali <[email-masked]>, Lalit Ratnala <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, K Nayan <[email-masked]>, Urvika Chaudhary <[email-masked]>
Date: Sun, 16 Feb 2020 10:44:30 +0000

Dear Jessie

Is this issue resolved ?

From: K Nayan <[email-masked]>
Sent: Sunday, January 26, 2020 9:05 AM
To: Lalit Ratnala <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Alexander Gomes <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Inayat Ali <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Urvika Chaudhary <[email-masked]>
Subject: RE: Customer received the order without being charged / 6453272236

Hi Jessie,

Could you please confirm that is the customer is willing to pay the below COD amount. If yes, then we can ask the courier to collect the amount.

Thank you
K Nayan
+971-503650952
+971-045174436

From: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 26, 2020 9:59 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

Hi Nayan/Ramesh,

CS team has been waiting for your response on this. Could you please revert.

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 9:07 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; K Nayan <[email-masked]<mailto:[email-masked]>>
Cc: Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

@K Nayan<mailto:[email-masked]> @Lalit Ratnala<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

Please assist on the below?

There has been no reply since Jan. 16.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 22, 2020 9:26 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Alexander Gomes <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer received the order without being charged / 6453272236

External email sender, please take precaution.
Hi Jessie,

Any update ?

Regards

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Lalit Ratnala" <[email-masked]<mailto:[email-masked]>>, "Alexander Gomes" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 16 January, 2020 18:33:37
Subject: RE: Customer received the order without being charged / 6453272236

@Lalit Ratnala<mailto:[email-masked]> @Alexander  Gomes<mailto:[email-masked]> @Ramesh Gottimukkala<mailto:[email-masked]>

Please advise who will come to collect the correct amount from the customer.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 16, 2020 8:49 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236
Importance: High

Hi Shakeeb,

Find the attached invoice with the correct value.

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 15, 2020 5:32 PM
To: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>; Anouar Badri <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer received the order without being charged / 6453272236

Hi @Lalit Ratnala<mailto:[email-masked]> ,

Fix will be merged with upcoming release on 23rd January.

Hi @Jessie Caparas<mailto:[email-masked]> ,  Total calculation fixed for the given orders (6453272236 & 6456105064) , please regenerate consignment Invoice for the same.

Identifying rest of such consignments and fixing them till 23rd January.

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 15 January 2020 at 1:24 PM
To: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>, Naseem Ahmad <[email-masked]<mailto:[email-masked]>>, Anouar Badri <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer received the order without being charged / 6453272236

++ @Anouar Badri<mailto:[email-masked]>

Hi @Lalit Ratnala<mailto:[email-masked]> ,

ZERO Collection Charge issue identified and fix will be done by  @Anouar Badri<mailto:[email-masked]>  ( He will update the ETA shortly) , until that we will do the workaround by Total correction & Reprinting of AWB or Invoice.

For the below case , mentioned discrepancy between ( 96k & 31k ) is based on the loading ( LD) from WMS. Out of 7 items – 115 Units , first consignment generated for 4 items with Shipped qty as 19 ( equivalent to 31 k).

Ord_Item
ConsQty
p_shippedquantity
Ord_Cons
TrackingId
p_issalerealized
Code
modifiedTS
6461017223-161301943
11
6461017223-88887001294420200115
#45064143666
false
SHIPPED
2020-01-15 05:27:06.0
6461017223-161636531
9
9
6461017223-88887001294420200115
#45064143666
false
SHIPPED
2020-01-15 05:27:06.0
6461017223-161623163
10
10
6461017223-88887001294420200115
#45064143666
false
SHIPPED
2020-01-15 05:27:06.0
6461017223-161193221
9
6461017223-88887001294420200115
#45064143666
false
SHIPPED
2020-01-15 05:27:06.0

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]> , Could you please check from your side for this consignment , as consignment created with 4 items via getConsignment , but AsnOut received for 2 items -19 Units. ?

PFA the AsnOut message received.

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 15 January 2020 at 12:28 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>, Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

Hi Jishan,

Can you please update on zero COD amount issues.

We also faced an issue today, there’s an order for which on AWB the COD amount printed shows ~31k and as per CS team, the amount to be collected shows ~96k in CS cockpit.
Could you please verify why such discrepancies are coming?

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:50 PM
To: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>; Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer received the order without being charged / 6453272236

Hi @Lalit Ratnala<mailto:[email-masked]> ,

Noted , I will update you tomorrow on the progress of further RCA & fix.

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: Lalit Ratnala <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 January 2020 at 5:30 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>, Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>, Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sidhartha Bhimania <[email-masked]<mailto:[email-masked]>>, Naseem Ahmad <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

Hi Jishan,

This is a serious issue if COD amount comes as Zero.
We really can’t ask operations to identify such errors and stop the parcels.

What’s the ETA to fix this? If it is required to stop the operations, we would be doing that. Please take downtime and fix it ASAP.

Thanks,
Lalit
m: +971504231850
t: +97145172159

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 5:08 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; Lalit Ratnala <[email-masked]<mailto:[email-masked]>>; Bhaskar Mandelia <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236
Importance: High

Hi Jishan,

With the below link: it is still showing me zero value:

https://10.31.247.116:10002/landmarkshopsgdmsintegration/invoice/getDeliveryNote?orderNo=6453272236&concept=CENTREPOINT&type=WCT&accessCode=ZnL!?MAe@3-CJwKb5p*Z<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F10.31.247.116%3A10002%2Flandmarkshopsgdmsintegration%2Finvoice%2FgetDeliveryNote%3ForderNo%3D6453272236%26concept%3DCENTREPOINT%26type%3DWCT%26accessCode%3DZnL!%3FMAe%403-CJwKb5p*Z&data=02%7C01%7CLalit.Ratnala%40landmarkgroup.com%7C86413c6203be40e14d3808d79fc21344%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637153528203707726&sdata=GCrLbeQD3a5kaKtjYF2hYRIxFoyCC90FeGe2VjvTZNM%3D&reserved=0>

Looping @Lalit Ratnala<mailto:[email-masked]> @Bhaskar Mandelia<mailto:[email-masked]> FYI on the below issue we are facing for some orders. It is showing a zero value and no amount is being collected from customers.

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 4:28 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Customer received the order without being charged / 6453272236

Hi @Jessie Caparas<mailto:[email-masked]> ,

I am working on this issue , COD calculation and response is going wrong either with connection issue or multiple cancel request for items trying to get shipped.

We will provide workaround as I gave you for another order by using Invoice till the permanent fix.

Also , please inform WH operation to have eye on AWB with COD collection charge as ZERO , if found please inform us.

----------------------------------
With Warm Regards,

Jishan Sahib
Web Team | Landmark Group
w : webteam.com
M : +97156-5451011
T  : +9714 – 5174376

From: "Jagmohan Urmaliya (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 January 2020 at 12:25 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, Inayat Ali <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

Dear Jessie,

         Subjected order has been integrated with payment type as COD_CASH SAR 436.62 and the same has been passed on to ERP (RMS/WMS).  WMS invokes cost call for label printing so please Hybris can tell what amount was returned in cost call.

@Jishan Sahib<mailto:[email-masked]>   Please look into it.

Regards
Jagmohan Urmaliya
Application Support
Landmark Group IT
T  : +971 4809 4234
M : +971 561742857
E  : [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 10:54 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

@LMG OMS<mailto:[email-masked]>

Please do check and update us for this.

It’s been 2 days with no reply from your team.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 14, 2020 10:26 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer received the order without being charged / 6453272236

@@Jessie Caparas<mailto:[email-masked]>, @LMG OMS<mailto:[email-masked]>

Orders 6453272236 & 6456105064 same issue.

Regards,
Malik Ismail
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 12, 2020 2:23 PM
To: LMG OMS <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer received the order without being charged / 6453272236
Importance: High

Hi @LMG OMS<mailto:[email-masked]>

The attached invoice is showing “zero value” which resulted in no payment collected from the customer.

This has been raised to JIRA and the team has advised to get in touch with you related to this concern.

https://landmark.atlassian.net/browse/REL-75169<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-75169&data=02%7C01%7CLalit.Ratnala%40landmarkgroup.com%7C86413c6203be40e14d3808d79fc21344%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637153528203707726&sdata=2TYLv%2FV8df4dVVYJplrRtmVPA6QZiSu%2BOcOnvQBlT2g%3D&reserved=0>

Please check why such issues are happening and please provide a fix.

We are getting a number of complaints raised due to this issue and we are losing out on payments providing that no collection is made.

@Malik Ismail<mailto:[email-masked]> can you also share the cases which you came across for the same reason?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 10, 2020 8:53 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Customer received the order without being charged / 6453272236

External email sender, please take precaution.
Hi Team

Problem statement : Customer received the order without payment

Order ID – 6453272236
Order Date 23-Nov-2019
Tracking ID : 290065208187

Issue Description:This order is cash on delivery which costs SAR 436.62 and the customer received it without payment as he was informed by the courier team that this order is paid online but as shown in Hypris it is not paid and this amount has to be collected from the customer .Please check that and advise on priority .

Regards,
ٍShakeeb
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