Subject: RE: C&C Delay - 6458086326
From: Max Yamama <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 16 Feb 2020 09:19:50 +0000

Done

Regards,

Shafik Hassan
Store Manager-Max Yamama
Tel: +966 (01) 2131685, Mobile: +966 557008014
Email: [email-masked]
Max Yamama I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, February 16, 2020 11:32 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Max Yamama <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: C&C Delay - 6458086326

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6458086326
Store ID: Max - 60109

Order placed on Dec 4, 2019 and it was shipped in multiple shipments. Partial order has already been collected by the customer from the store however, teh remaining shipment is still showing ready to ship. WH has confirmed handing over the items to the store. We are not receiving response on this from the store.

Kindly assist in closing this case. Order pending since long time. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>, "Max Yamama" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 11 February, 2020 14:32:14
Subject: RE: Late Shipping C & C // 6458086326

Dear Team – Order received to store End.

Please find the attached mail for your references!!

Regards
Sagaya Suresh
+966 565165997
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 11, 2020 11:24 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C & C // 6458086326

External email sender, please take precaution.
Hi Team,

We are still waiting an update for below case. kindly help us to close this case asap.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "maxwhryd ecom" <[email-masked]<mailto:[email-masked]>>, "raghu pillai" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 12:31:36
Subject: Late Shipping C & C // 6458086326

​Hi Team,

With the reference to the Order ID: 6458086326, the customer placed the order on Dec 24 2019, for 4 items and out of 4 items customer already collected 1 item under tracking number: 645808632623999991.

Now the customer is chasing us for his pending items, Agent has already escalated this case multiple times but we didn't receive any revert from the warehouse team.

Kindly please check this concern on priority basis and expedite the delivery date.

Thanks & Regards,
Seeta Kunwar

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com