Subject: C&C Delay - 6460610079
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked], Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 16 Feb 2020 02:00:35 -0700 (MST)

Hi Team, 

With reference to order number: 6460610079 
Store ID: Centrepoint - 21054 

Order placed on Jan 11, 2020 and the status is still showing ready to ship. Customer has already picked up this order and wants to return some items in this order. The order was already updated in the order updation sheet over 24 hours ago. The order status is still not updated, we can however, see a note from technical team on the sheet saying to ask OMS team to publish the order details again. 

Kindly assist in closing this case. Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "manager tabuk2" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 12 February, 2020 15:19:51 
Subject: Order Status Update (Asking for call) / 6460610079 

Hi Team, 

In below case customer contacted us regarding the status issue which was not updated, now she is asking for a callback. So we request you to kindly arrange a callback. 

@store team kindly update the order status for 6460610079 as customer is unable to raise return request. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, February 12, 2020 12:56:11 PM 
Subject: Order Status Update (Asking for call) / 6460610079 

Hi Team, 

Customer is asking to update his order status but still his status has not been updated yet. 
And customer is also wants to talk on phone call regarding his issue. 

Mobile number - 0569000219 
Order number - 6460610079 
Ticket number - 429633 

Please do the needful. 

Regards 
Rehan