Subject: Re: Customer did not received order /// 6461328686
From: Amr Essam <[email-masked]>
To: Jessie Caparas <[email-masked]>, Numan Ali <[email-masked]>
Cc: Ahmad Daher <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Inayat Ali <[email-masked]>, Ksaconloc Ops <[email-masked]>, Mohd Imran <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 16 Feb 2020 10:51:29 +0200

+Numan

Dear Numan,

Please share the POD.

Regards,

On Sun, 16 Feb 2020 at 8:58 AM Jessie Caparas <
[email-masked]> wrote:

> @[email-masked] <[email-masked]> please provide the
> POD for this order.
>
>
>
> Tracking ID S000455391503
>
>
>
> FYI @Mohd. Jamal Akhtar <[email-masked]> @Ramesh
> Gottimukkala <[email-masked]>
>
>
>
> Order value of missing order is SAR 520. We need this resolved asap.
>
>
>
> *From:* Shakeeb Arsalan <[email-masked]>
> *Sent:* Saturday, February 15, 2020 7:28 PM
> *To:* Mohd Imran <[email-masked]>; Ksaconloc Ops <
> [email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>; Inayat Ali <
> [email-masked]>; Shivani Rani <[email-masked]>;
> Apoorv Joshi <[email-masked]>; Ahmad Daher <[email-masked]>
> *Subject:* Re: Customer did not received order /// 6461328686
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
> Any update ?
>
> Regards
> Shakeeb
>
>
> ------------------------------
>
> *From: *"Mohd Imran" <[email-masked]>
> *To: *"ksaconloc ops" <[email-masked]>
> *Cc: *"Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Inayat Ali" <
> [email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
> "Shivani Rani" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Sunday, 9 February, 2020 15:41:44
> *Subject: *RE: Customer did not received order /// 6461328686
>
>
>
> Hi @Ksaconloc Ops <[email-masked]>,
>
>
>
> Please share the courier handover manifest for the order 6461328686.
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Mohd Imran <[email-masked]>
> *Sent:* Saturday, February 8, 2020 12:59 PM
> *To:* K Nayan <[email-masked]>; Sanjana Suresh <
> [email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>; Inayat Ali <
> [email-masked]>; Shakeeb Arsalan <[email-masked]>;
> Shivani Rani <[email-masked]>; Apoorv Joshi <
> [email-masked]>
> *Subject:* RE: Customer did not received order /// 6461328686
>
>
>
> Hi @K Nayan <[email-masked]>@Sanjana Suresh
> <[email-masked]>,
>
>
>
> Can we mark this order as lost in transit and process refund?
>
>
>
> Regards
>
> Imran
>
> *From:* Apoorv Joshi <[email-masked]>
> *Sent:* Wednesday, February 5, 2020 11:07 PM
> *To:* Mohd Imran <[email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <
> [email-masked]>; Escalations Dxbteam <
> [email-masked]>; Inayat Ali <
> [email-masked]>; Shakeeb Arsalan <[email-masked]>;
> Shivani Rani <[email-masked]>
> *Subject:* Re: Customer did not received order /// 6461328686
>
>
>
> *External email sender, please take precaution.*
>
> Hi Imran,
>
>
>
> As per Shipa's response below they are unable to do anything for this case
> of wrong delivery but the case is still pending in our end. The only thing
> Shipa can do at the moment is for us to place a new order with them and
> provide them new items from the WH to ship again. This a similar example of
> previous cases with Shipa where they are delivering to the wrong person
> with wrong national ID. Kindly help us close this case.
>
>
>
> Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Shipa Delivery Support ([email-masked])" <
> [email-masked]>
> *To: *"Apoorv Joshi" <[email-masked]>, "Mohd Imran" <
> [email-masked]>
> *Cc: *"aessam" <[email-masked]>, "Seeta Seeta" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Inayat Ali" <
> [email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
> "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <
> [email-masked]>
> *Sent: *Thursday, February 6, 2020 12:21:12 AM
> *Subject: *RE: Customer did not received order /// 6461328686
>
>
>
> Dear team,
>
>
> Kindly note that the order has been delivered to the customer as shown in
> the system. If the customer is still insisting on the fact he didn't
> receive the order, please reship the requested items to us in order to
> deliver them.
>
>
> Best regards
>
>
> Ahmad Alqatawna
> Customer Care
>  <https://www.shipa.com>
> *M:* 800 SHIPA
> www.shipa.com
>
>
> ------------------------------
>
> *From: *CST000000006 Shipa Customer Customer <[email-masked]>
> *Sent: *5/2/2020 10:11 PM GMT+04:00
> *To: [email-masked]
> *Cc: [email-masked]; [email-masked];
> [email-masked]; [email-masked];
> [email-masked]; [email-masked];
> [email-masked]; [email-masked];
> [email-masked]
> *Subject: *Re: Customer did not received order /// 6461328686
>
>
>
> Hi Team,
>
>
>
> Kindly update on the below case. Thank you for your help!
>
>
>
> Regards,
>
> Apoorv
>
>
> ------------------------------
>
> *From: *"Mohd Imran" <[email-masked]>
> *To: *"aessam" <[email-masked]>, "support" <
> [email-masked]>
> *Cc: *"Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "escalations dxbteam" <
> [email-masked]>, "Inayat Ali" <
> [email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
> "Urvika Chaudhary" <[email-masked]>, "Shivani Rani" <
> [email-masked]>
> *Sent: *Monday, January 27, 2020 1:02:43 PM
> *Subject: *RE: Customer did not received order /// 6461328686
>
>
>
> Hi @Amr Essam <[email-masked]>,
>
>
>
> Please help us  to get this case investigated.
>
>
>
> Regards
>
> Imran
>
>
>
> *From:* Fauzan Ahmad . Musalman <[email-masked]>
> *Sent:* Sunday, January 26, 2020 10:57 PM
> *To:* Escalations Dxbteam <[email-masked]>
> *Cc:* Seeta Seeta <[email-masked]>; Apoorv Joshi <
> [email-masked]>; ali inayat <[email-masked]>; Shakeeb
> Arsalan <[email-masked]>; Urvika Chaudhary <
> [email-masked]>; Shivani Rani <[email-masked]>
> *Subject:* Fwd: Customer did not received order /// 6461328686
>
>
>
> *External email sender, please take precaution.*
>
> Hi Team,
>
>
>
> Kindly help us with the below concern.
>
>
>
> Regards
>
> Fauzan
>
>
> ------------------------------
>
> *From: *"Shivani Rani" <[email-masked]>
> *To: *"Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <
> [email-masked]>, "ali inayat" <[email-masked]>,
> "Shakeeb Arsalan" <[email-masked]>
> *Cc: *"Urvika Chaudhary" <[email-masked]>, "Apoorv Joshi" <
> [email-masked]>
> *Sent: *Sunday, 26 January, 2020 10:01:34
> *Subject: *Customer did not received order /// 6461328686
>
>
>
> Hi Team,
>
>
>
> Order Date : Jan 16, 2020
>
> Delivery Date: Jan 18, 2020
>
> Order ID: 6461328686
>
> Tracking ID: S000455391503
>
>
>
> Assistance Required: Need order
>
> ​
>
> Issue Description: Customer placed an order for 7 items 2 quantity each
> and he already paid amount SAR 520 for it.
>
> ​
>
> As per our record the order status is showing delivered on 18 Dec, 2019
> under AWB #S000455391503 by Shipa team.
>
> ​
>
> But customer informed us that he did not receive his order yet so we have
> share the proof of delivery to customer. Even he is keep saying he did not
> get the order.
>
> ​
>
> Kindly check and update as customer is waiting for his order.
>
> ​
>
> Thank you for your help!
>
> ​
>
> Regards,
>
> Shivani
>
>
>
>
>
>
>
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-- 

Amr Essam
Account Management
<http://shipa.com/logistics-for-business/shipa-delivery/>
*M:* +966594182421
[email-masked]
shipa.com/delivery <http://shipa.com/logistics-for-business/shipa-delivery/>