Subject: C&C Delay - 6458086326
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: [email-masked], Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 16 Feb 2020 01:31:48 -0700 (MST)

Hi Team, 

With reference to the order number: 6458086326 
Store ID: Max - 60109 

Order placed on Dec 4, 2019 and it was shipped in multiple shipments. Partial order has already been collected by the customer from the store however, teh remaining shipment is still showing ready to ship. WH has confirmed handing over the items to the store. We are not receiving response on this from the store. 

Kindly assist in closing this case. Order pending since long time. Thank you for your help! 

Regards, 
Apoorv 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "abhilash kuttalam" <[email-masked]>, "Max Yamama" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 14:32:14 
Subject: RE: Late Shipping C & C // 6458086326 

Dear Team – Order received to store End. 

Please find the attached mail for your references!! 

Regards 

Sagaya Suresh 

+966 565165997 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, February 11, 2020 11:24 AM 
To: Sagaya Suresh Kumar <[email-masked]>; Raghu Pillai <[email-masked]>; Maxwhryd Ecom <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Re: Late Shipping C & C // 6458086326 

External email sender, please take precaution. 

Hi Team, 

We are still waiting an update for below case. kindly help us to close this case asap. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 9 February, 2020 12:31:36 
Subject: Late Shipping C & C // 6458086326 

​Hi Team, 

With the reference to the Order ID: 6458086326, the customer placed the order on Dec 24 2019, for 4 items and out of 4 items customer already collected 1 item under tracking number: 645808632623999991. 

Now the customer is chasing us for his pending items, Agent has already escalated this case multiple times but we didn't receive any revert from the warehouse team. 

Kindly please check this concern on priority basis and expedite the delivery date. 

Thanks & Regards, 
Seeta Kunwar 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: [#418443] - Click & Collect
From: Max Yamama <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>
Date: Sun, 9 Feb 2020 16:10:20 +0000

Done

Regards,

Shafik Hassan

Store Manager-Max Yamama

Tel: +966 (01) 2131685, Mobile: +966 557008014

Email: [email-masked]

Max Yamama I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Sagaya Suresh Kumar <[email-masked]>
Sent: Sunday, February 09, 2020 11:01 AM
To: Maxwhryd Ecom <[email-masked]>; Max <[email-masked]>; Max Yamama <[email-masked]>; [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Raghu Pillai <[email-masked]>; Abhilash Kuttalam <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: [#418443] - Click & Collect

Dear Team – Please update this order received status on urgent!!!

Regards

Sagaya Suresh

+966 565165997

From: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 1:41 PM
To: Max <[email-masked]<mailto:[email-masked]>>; Max Yamama <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#418443] - Click & Collect

Dear Team ,

Below said order we shipped and handed over to store team at 26-Dec-2019.

Thanks

Esaf

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 23, 2020 11:47 AM
To: Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>; Suvadeep Saha <[email-masked]<mailto:[email-masked]>>; Max Yamama <[email-masked]<mailto:[email-masked]>>
Cc: Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#418443] - Click & Collect

External email sender, please take precaution.

​Hi Team,

Problem Statement:  Late delivery

Order Date : Dec 24, 2019

Order ID: 6458086326

Tracking ID: 645808632622999991

Store ID : Max60109

Assistance Required: Need urgent delivery

Issue Description: Customer has placed his order on Dec 24, 2019 and this order has 2 shipment but 1 shipment still not ready for collection.

Kindly please delivered his order to the store and make his order ready for collection on the store so he can collect his order as soon as possible.

Your Friends

The Support Team

418443:1125156