Subject: RE: order cancellation /// 9768703282
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Ravi Sankar Podiyattillam" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 16 Feb 2020 05:45:56 +0000

@Ravi Sankar  Podiyattillam<mailto:[email-masked]>

Can you check if this order was shipped to the store?

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 15, 2020 10:28 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Re: order cancellation /// 9768703282

External email sender, please take precaution.
Hi Team,

Kindly advise regarding the Updation / Cancellation sheet.
Most of the orders we are adding are not getting any action.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 22:56:16
Subject: order cancellation /// 9768703282

Hi Team,

Ticket number: 443963
Problem Statement: Late cancellation
Order Date : Jan 28, 2020
Order ID:  9768703282
Assistance Required: Need urgent order cancellation

Issue Description: Customer wants to cancel this order because  of the late shipping. The order status still showing READY_TO_SHIPPED.
​
We have already updated in the cancellation sheet. However, the order still in progress.
​
Kindly cancel this order and process the refund.
​
Thank you for your help!

Regards,
Shivani

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