Subject: Re: Late collection and refund issue / 6462994363
From: Rehan Khan <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 15 Feb 2020 22:29:39 -0700 (MST)

Hi Team, 

Please understand, under her return request there is 1 non-returnable item so she is not able to return that item to any store. 
But still we educate her that she can return her 1 item to any store but non-returnable only can be return via online. 

And we escalate to the courier team to collect her item but no action has been taken. 

So please do the needful. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 15 February, 2020 12:55:09 
Subject: Late collection and refund issue / 6462994363 

Hi Team, 

Customer received wrong item and in another item he has sizing issue, so we raise a return request on her behalf and also escalate courier team twice. 
But no action has been taken. 

Customer has placed his order by cash on delivery so amount will be refund in his MyCredit. 
But customer is saying that he wants his money as a cash form not in his MyCredit. 

So please do the needful as soon as possible. 

Order number - 6462994363 
Ticket number - 429981 

Regards 
Rehan