Subject: RE: On validation cancel // 6464900404
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 16 Feb 2020 05:05:32 +0000

Hi Shakeeb,

Ask customer for the SADAD Tnx ID to check with finance.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, February 13, 2020 9:33 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: On validation cancel // 6464900404

External email sender, please take precaution.
Hi Team,

Kindly assist with the following concern.
We can see COMMUNICATION_PROBLEM in the transaction status, How ever the refund has been followed on successfully.
The customer is asking about his refund.
Kindly advise us.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 13 February, 2020 18:58:48
Subject: On validation pending // 6464900404

Hi Team,

With reference to order number # 6464900404 and ticket number # 459680, the customer enquired about the order processing and his refund. The payment transaction in the hybris is showing communication problem, kindly check with concerned team and update us asap.

Regards,
Algaily

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