Subject: RE: bank transfer /// 6462378201
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Musaab Anesi <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 16 Feb 2020 05:01:49 +0000

Hi Shakeeb,

Noted.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, February 13, 2020 11:29 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Musaab Anesi <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: bank transfer /// 6462378201

External email sender, please take precaution.
Hi Team,

Customer was having 295 SAR in his MY_CREDIT but he has insisted to transfer the amount to his bank, then we asked Jira to delete his my credit amount (check the attachment).

Now Please assist with the bank transfer.

Customer's bank details :
1. Account holder name : Muhammad Siddiq Ali Abdullah
2. The name of the bank : Al-Rajhi Bank
3. Account number : 609608010246259
4. IBAN : SA91 80000609608010246259
5. Branch name : Al-Malqa branch

Please do the needful, and revert once it is done.

Regards
Shakeeb
________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 February, 2020 00:00:24
Subject: Re: bank transfer /// 6462378201

Hi shakeeb

IBAN SA91 80000609608010246259

Regards,
Musaab Hussein.
________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 22:25:00
Subject: Re: bank transfer /// 6462378201

Hi Shakeeb,

Please find customer bank details below :

Bank account number  : 609608010246259
Bank  name : Alrajhi.
Account holder : Muhammad Siddiq Ali Abdullah . محمد  صديق علي عبدالله
phone number : 0551441746.
Mail  id :  [email-masked]<mailto:[email-masked]>

Thanks&Regards,
Musaab Hussein
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 15:46:36
Subject: Re: bank transfer /// 6462378201

Hi Musaab,

I have sent a message to the customer asking him to share with us his bank details.
Kindly share them with us When he replies.

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 12 February, 2020 03:48:57
Subject: Re: bank transfer /// 6462378201

Hi Team,

Jira (REL-83930) team has removed credit balance and informed us to get in touch with the finance team for the bank transfer.

Kindly check and update.

Regards,
Musaab

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 February, 2020 00:11:38
Subject: Re: Refund process

Raise Jira
________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 9 February, 2020 02:27:49
Subject: Refund process

Hi Seeta,

With the reference  to  the order number :  6462378201, Customer placed return request for two items due to  the size different  which they  are :
161333993 - - Loafers with Stitch Detail and Lace-Up Closure
161333999 - - Loafers with Stitch Detail and Lace-Up Closure

According to this refund has been initiate to  the customer to  my credit  under the RMA 23254518, For total amount of SAR 295.
Customer emailed us requesting to transfer the  amount from  his credit to  his bank  account , Customer added that he has no idea when  he placed the return  request that the refund will be initiate to  his credit .

As per customer he was expecting that the deliveryman  will refund the amount in cash  after returning the  items to warehouse , Due to this  he placed another order for the same items and he paid on cash .

Now customer make it clear that he is in very  need for the money   wishing that we can transfer the amount to  his bank  account that he could  use to  money  for living .
Please look in to  this and advice for further step .

Customer details:

Bank account number  : 609608010246259
Bank  name : Alrajhi.
Account holder : Muhammad Siddiq Ali Abdullah . محمد  صديق علي عبدالله
phone number : 0551441746.
Mail  id :  [email-masked]<mailto:[email-masked]>

Thanks&Regards,
Musaab Hussein.

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