Subject: RE: Assistance: Case id - 451386 Order Number: 9768959464
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Bsu Wml <[email-masked]>, Sameer Koothalikutty <[email-masked]>, Durga Prasad <[email-masked]>, Mohammed Aadhil <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 16 Feb 2020 03:31:59 +0000

Pls see attached.

Regards
Sachin
04-5175412

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, February 15, 2020 9:21 PM
To: Bsu Wml <[email-masked]>; Sameer Koothalikutty <[email-masked]>; Sachin Maheshwari <[email-masked]>; Durga Prasad <[email-masked]>; Mohammed Aadhil <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Assistance: Case id - 451386 Order Number: 9768959464

External email sender, please take precaution.
Hi Team,

Can you please help us to locate the order 9768959464.

Customer is chasing us.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 15:19:26
Subject: Assistance: Case id - 451386 Order Number: 9768959464

Hi Team,

Please assist us to resolve the below issue.

Kindly note that It's been more than 10 days since the order was place. We request you to please look into the issue as the customer is getting very disappointed now.

Problem statement: Order not shipped to the store

Case id - 451386
Order Number: 9768959464
Order Created: Jan 31, 2020
Order Delivery Mode: Store pickup
Store: Babyshop21005

Assistance required: Urgent delivery to the store and inform the customer accordingly to collect the order

Kindly note that the above order is still not delivered to the store and its consignment status is READY_TO_SHIPPED.

Kindly expedite the process so that it could be ready for pickup as soon as possible.

Regards,
Manish

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Subject: Re: Urgent Status update & delivery - order 9768959464
From: Sachin Maheshwari <[email-masked]>
To: Bsu Wml <[email-masked]>, Escalations Dxbteam <[email-masked]>, ccwebteam <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 12 Feb 2020 16:36:10 +0000

Thanks Sanjay

@Escalations Dxbteam<mailto:[email-masked]>  @ccwebteam<mailto:[email-masked]>  @[email-masked]<mailto:[email-masked]>

Can you pls connect with customer & share the update with him that his order is ready to collect in store.

Regards
Sachin
  _____

From: Bsu Wml <[email-masked]>
Sent: Wednesday, February 12, 2020 8:31:59 PM
To: Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Urgent Status update & delivery - order 9768959464

Dear Sir,

The below screen shoot  is self explanatory

Rgds,
Sajan..

  _____

From: Sachin Maheshwari <[email-masked]>
Sent: 12 February 2020 20:00
To: Escalations Dxbteam <[email-masked]>; Bsu Wml <[email-masked]>
Subject: Urgent Status update & delivery - order 9768959464

@Escalations Dxbteam<mailto:[email-masked]> @Bsu Wml<mailto:[email-masked]>

Team,

Please check the status of this order & arrange urgent delivery.

order 9768959464

Regards
Sachin