Subject: Re: Late C&C // 9767643832
From: Ammar Ali <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 15 Feb 2020 19:19:56 -0700 (MST)

Hi Team, 
Is there any update ? 

From: "Ravi Sankar Podiyattillam" <[email-masked]> 
To: "Mohd Imran" <[email-masked]>, "LMG OMS" <[email-masked]> 
Cc: "Max Ecom" <[email-masked]>, "Peter Dsouza" <[email-masked]>, "Binu George" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Ali" <[email-masked]> 
Sent: Tuesday, 11 February, 2020 14:15:22 
Subject: RE: Late C&C // 9767643832 

Dear Imran 

This order is not flown to WMS because the fulfillment location is store. 

Regards 

Ravisankar 

From: Mohd Imran 
Sent: Monday, February 10, 2020 6:29 PM 
To: LMG OMS <[email-masked]> 
Cc: Ravi Sankar Podiyattillam <[email-masked]>; Max Ecom <[email-masked]>; Peter Dsouza <[email-masked]>; Binu George <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; ali inayat <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Ali <[email-masked]> 
Subject: RE: Late C&C // 9767643832 

Hi Team, 

Please get this order as instructed by tech team. 

Regards 

Imran 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 10, 2020 5:19 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ammar Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late C&C // 9767643832 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in below case? 

Thanks & Regards, 
Seeta Kunwar 

From: "Max Oasis" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "RaviSankar Podiyattillam" < [ mailto:[email-masked] | [email-masked] ] >, "max ecom" < [ mailto:[email-masked] | [email-masked] ] >, "peter dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "binu george" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Ali" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 7, 2020 2:33:54 PM 
Subject: Re: Late C&C // 9767643832 

Dear Seeta, 

I would like to inform you that we tried to uncollected order system is showing invalid item quantity. and on 5th Feb we called online team to get the solution but they told us that cannot be return from the store because customer cancel only 2 pcs but as per customer she cancel entire order. As per online team there is some technical error on this order. 

please advise. 

For more information feel free to call: 0527219323 

Thank & Regards 

Sanjay 

Max, Oasis Centre 

Mobile No : 0565018446 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 7, 2020 10:38 AM 
To: Max Oasis < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Ammar Ali < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late C&C // 9767643832 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number:9767643832, If the order is already marked as uncollected so we request you to initiate the refund for mentioned order number. 

As the case is pending with us since long time and customer is chasing us for his refund now. 

Waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Max Oasis" < [ mailto:[email-masked] | [email-masked] ] > 
To: "RaviSankar Podiyattillam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "max ecom" < [ mailto:[email-masked] | [email-masked] ] >, "peter dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "binu george" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 5, 2020 12:41:45 PM 
Subject: Re: Late C&C // 9767643832 

Dear Sir, 

We already pick and packed this order from the store, and we are trying to reach the customer but no answer. This order is already picked and packed when it came to store. Images are for your reference. This order already expired since 5 days. 

Max, Oasis Centre 

Mobile No : 0565018446 

From: Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 5, 2020 10:41 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Max Oasis < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late C&C // 9767643832 

Dear CS team 

This order should be fulfilled from the store itself not from the warehouse 

Oasis team. Please check and confirm the status 

Regards 

Ravisankar 

From: Seeta Seeta 
Sent: Wednesday, February 05, 2020 9:10 AM 
To: Max Ecom < [ mailto:[email-masked] | [email-masked] ] >; Peter Dsouza < [ mailto:[email-masked] | [email-masked] ] >; Binu George < [ mailto:[email-masked] | [email-masked] ] >; Ravi Sankar Podiyattillam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; ali inayat < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Algaili Ahmed < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late C&C // 9767643832 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With the reference to order number: 9767643832 customer placed the order on Jan 17, 2020 and till now there is no consignment details for the order. 

So could you please check this order and let us know what action do we have to take on this case as customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Algaili Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "ali inayat" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 2, 2020 4:55:33 PM 
Subject: Late C&C // 9767643832 

Hi Team, 

Kindly follow up with the concerned party the below late C&C order: 

Hi Team, 

Problem Statement: What is the issue (Late Shipping) Warehouse 

Order Date :17-Jan-2020 

Order ID: 9767643832 

Tracking ID: Not generated 

Store code: Max60318 

Assistance Required: Need Urgent Delivery 

Issue Description: The customer placed the order on 17-Jan-2020 and till now he/she has not received the order. As per the hybris the order status is submitted to the warehouse. 

The customer is chasing us for his/her order so we request you to expedite the delivery date as the customer is with us since 2018. 

Regards, 

Algaily 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com