Subject: Store issue
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Sat, 15 Feb 2020 18:29:31 -0700 (MST)

Hi Team, 

Ticket number: 457263 
Problem Statement: Store purchase issue 
Order Date : 8 Jan, 2020 
Assistance Required: Need replacement or refund 

Issue Description: Customer place an order from store on 8 Jan, 2020 and he wore it once and then the item slip away and looks like and old item. 

So, he visited the store to replace the item but the store has refused to do so as he already wore it once and he do not have the receipt of the purchase now. He also talked to the manager for the same. 

The customer details are: 

Customer's Name: Islam 
Contact number: +971545131167 
Email: [email-masked] 
Date of purchase: 8 Jan, 2020 
Cost of the item: AED 104 
Store name and branch: Mall of Emirate, Splash 

Kindly check and update. 

Thank you for your help! 

Regards, 
Shivani